CQC report explained · a residential care home
What the CQC found at Brighton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Brighton Road: inspected but not rated; inspectors found strong COVID-19 infection control and visiting arrangements.
This was an announced, targeted inspection on 3 February 2022. Inspectors looked at infection prevention and control, visiting arrangements, and whether COVID-19 staffing pressures affected the home.
Inspectors were assured that infection risks were being managed. They found effective use of personal protective equipment, testing, cleaning, social distancing and shielding measures. The home had an infection control lead and kept its policy up to date.
People were supported to see family and friends at the home and in the community. Staff explained changes such as isolation and distancing, using easy-read and pictorial information where needed.
The home was inspected but not rated. This means the report does not provide an overall quality rating or full ratings for all five areas of care.
Infection control
Inspectors were assured that the home had effective arrangements to prevent and manage infections. These included testing, PPE, cleaning and an up-to-date policy.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Visiting arrangements
The home supported people to see family and friends both at the home and in the community, in line with government guidance.
“Staff supported people to see their family and friends both at Brighton Road and in the community.” from the report
Clear communication
Staff explained why people might need to isolate or keep their distance. Easy-read and pictorial guidance was available to help people understand.
“Communication tools such as easy read and pictorial guidance was available to help people understand why things were different.” from the report
Clean environment
Inspectors found the home clean and fresh, with cleaning and checks carried out throughout the day.
“The service was clean and fresh, regular cleaning and checks were carried out throughout the day” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures linked to COVID-19?
- 02How are visits arranged now, and what happens if infection-control restrictions are needed?
- 03How does the home explain isolation or distancing requirements to people who need easy-read or pictorial information?
- 04Who is the infection control lead, and how are cleaning and infection-control checks reviewed?
- 05How does the home make sure visiting professionals meet the current vaccination or exemption requirements?
This was an announced, targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 23 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2017
Rated Good; inspectors found kind, person-centred care, with some maintenance and record-keeping issues still being addressed.
Inspectors visited unannounced on 4 and 7 August 2017. They spoke with people living in the home, staff, managers and relatives. They observed care, checked four care records and three staff records, and reviewed the building, staffing and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were relaxed, treated with respect and supported to make choices, stay healthy and take part in activities.
The home was still rated Good, as it was at the previous inspection in July 2015. Inspectors noted some unfinished maintenance, a faulty kitchen fridge and gaps in some supervision and checking records, but managers had identified these issues and were taking action.
Safe staffing
Inspectors found enough staff to meet people's needs and support outings, appointments and daily activities.
“There were enough staff to support people to live a full, active and independent life as possible” from the report
Kind and respectful care
People appeared comfortable with staff. Staff gave people attention, respected their privacy and used their preferred names.
“Staff gave people their full attention during conversations and spoke to people in a considerate and respectful way.” from the report
Individual support
Care records included people's histories, interests, likes and dislikes. People were involved in planning their care and making everyday choices.
“Care records were centred on people as individuals and contained detailed information about people's diverse needs, life stories, strengths, interests, likes and dislikes.” from the report
Activities and independence
People had individual activity plans and were supported with hobbies, community trips and household tasks.
“Each person had an individual activities planner which included visits to the cinema, bowling, college, working on the farm, trips to the shops and the pub.” from the report
Kitchen fridge
needs fixingInspectors had concerns about fridge temperature checks. The fridge was faulty and a replacement had been ordered.
“We had concerns about the fridge temperature check in the kitchen and were told the fridge was faulty but a new one had been ordered.” from the report
Staff supervision
needs fixingSupervision had not always taken place within the provider's required timescales. Managers had identified the reasons and planned further supervision.
“Supervisions had not always been completed in line with the provider's requirements.” from the report
Quality records
minorSome health and safety checks had not been recorded on the correct paperwork and were lost. The home had taken action and later checks had been completed.
“Some health and safety checks had not been completed during May 2017, when we spoke to the interim manager they explained, the checks had been carried out but unfortunately due to an error the checks had not been written on the correct paperwork and were lost.” from the report
- 01Has the driveway now been resurfaced, and is wheelchair access safe and suitable?
- 02Was the faulty kitchen fridge replaced, and how are food and medicine temperatures now recorded?
- 03Are all staff receiving supervision within the required timescales?
- 04How are health and safety checks, quality actions and responsibility for improvements recorded now?
- 05Have the outstanding building maintenance and room decoration works been completed?
This was an unannounced inspection covering all five CQC questions; the report says the Good rating continued from the July 2015 inspection. This explanation was written from the published report of 6 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brighton Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 22 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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