CQC report explained · a residential care home
What the CQC found at Brighton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, safeguarding knowledge was up to date, and there was enough support to care for the person safely. Medicines were not inspected because no one at the home received medicines.
- Effective?
- Good
- The report does not give a separate rating for Effective.
- Caring?
- Good
- The report does not give a separate rating for Caring, although inspectors observed unhurried and engaged care.
- Responsive?
- Good
- The report does not give a separate rating for Responsive.
- Well-led?
- Good
- Inspectors found experienced management, regular checks and good communication with the person and their relatives. The provider worked with health and social care professionals when needed.
What inspectors found, June 2023
Brighton Road was rated Good; inspectors found safe, person-centred care and effective management.
One inspector visited on 26 May 2023. They spoke with the one person living in the home, the registered manager and the other director. They observed care and reviewed care records and management records.
The home was supporting one person with a learning disability. Inspectors found that risks were assessed and managed, the premises were clean and hygienic, and there was enough support because the registered manager and director provided all the care.
The home was rated Good for Safe and Well-led. The inspection did not give ratings for Effective, Caring or Responsive. The overall rating was unchanged from the previous inspection, published in October 2018.
Choice and independence
The person was supported to make choices about their day and follow their interests. Support was provided in the least restrictive way possible.
“A person could choose how they spent their day and they were supported to follow their interests.” from the report
Safe care
Risks linked to the person's learning disability and daily needs were assessed and managed. Emergency plans and premises checks were in place.
“Individual risks to a person, such as those relating to their learning disability and also daily needs, were assessed and managed with clear guidance accessible for the registered manager and director to follow when providing care.” from the report
Clean environment
Inspectors found the premises clean, tidy and hygienic. Infection prevention arrangements and kitchen hygiene were also considered effective.
“The premises were clean, tidy and hygienic and the registered manager and director followed current infection control and hygiene practice to reduce the risk of infections.” from the report
Good oversight
The registered manager carried out checks and reviews of the service and acted when gaps were found. Communication with the person and family members was good.
“The registered manager monitored the safety and quality of the service through various checks and took action when needed to address any gaps or shortfalls at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would care and supervision be provided if the home supported more than one person?
- 02What arrangements are in place if the registered manager or director is unavailable?
- 03How would medicines be managed if the person needed support with them in future?
- 04What work is still needed on the fire doors, and when will it be completed?
- 05How will you continue to involve relatives and health and social care professionals in reviewing care?
This inspection assessed Safe and Well-led; the report did not give ratings for Effective, Caring or Responsive, and medicines and recruitment were not inspected because they did not apply at the time. This explanation was written from the published report of 24 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Brighton Road rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns.
This was a comprehensive, announced inspection by two inspectors on 26 September 2018. They reviewed information held about the home, spoke with the person living there, observed care, checked records and spoke with a relative and a health and social care professional.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed, staffing was sufficient, staff were trained and people were treated with kindness and respect.
Care plans were detailed and reviewed monthly. People were supported with health care, activities, family relationships and independence. The report says the previous Good rating remained supported and there was no evidence of serious risks or concerns.
Personalised care
Staff knew people's histories, preferences and interests, and used this knowledge to provide individual care. Care plans were written in a personal way and reviewed regularly.
“This knowledge enabled staff to provide personalised care.” from the report
Kind and respectful staff
Inspectors observed friendly and respectful interactions. Staff protected people's privacy and supported their choices and independence.
“We could see from observing staff interaction with people it was respectful and kind.” from the report
Safe care
Risks were identified and reviewed, with clear steps for staff to follow. Staff understood safeguarding, whistleblowing and emergency procedures.
“Risks to the health and safety of people using the service were identified, assessed and reviewed on a regular basis.” from the report
Activities and relationships
People were supported to attend day centres, pursue interests, travel and keep in touch with family and friends.
“People were supported to pursue activities and interests that were important to them.” from the report
Good oversight
The home used care reviews, audits, maintenance checks and feedback to monitor quality. Records were organised and up to date.
“There were appropriate arrangements in place for checking the quality of the care people received.” from the report
No formal supervision arrangement
minorThere was no formal supervision between the provider and manager because of the home's small, family-style setting. The report says there was daily contact and discussion about work-related matters.
“There was no formal supervision between the owner and the manager given the small nature of the home and the family style culture.” from the report
- 01How would you manage medicines if my relative needed them in the future?
- 02How are staff supervision, feedback and development handled when there is no formal supervision arrangement?
- 03How often would my relative's care plan and risk assessments be reviewed if their needs changed?
- 04What activities, travel and family contact could you support for my relative?
- 05How would you respond to a complaint or concern, and how would you tell us about the outcome?
This was a comprehensive, announced inspection covering all five questions, with one person living at the home at the time of the visit. This explanation was written from the published report of 20 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brighton Road
3 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018Goodstayed GoodSafe: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.