CQC report explained · a residential care home
What the CQC found at Brighton & Hove City Council - Craven Vale Resource Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe. Inspectors found suitable staffing, safe medicines management, appropriate risk assessments and effective systems to protect people from harm.
- Effective?
- Good
- People were supported to identify rehabilitation goals and staff worked with health professionals. Staff were trained, dietary needs were met and people's rights to make decisions were respected.
- Caring?
- Good
- People described staff as kind, friendly and caring. Inspectors saw respectful support that promoted dignity, choice and independence.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and routines and were updated as needs changed. People had activities, support to maintain relationships and ways to raise concerns.
- Well-led?
- Good
- Inspectors found an open culture, supportive management and systems to monitor quality and make improvements. Staff felt involved and valued.
What inspectors found, February 2020
Brighton & Hove City Council - Craven Vale Resource Centre was rated Good; inspectors found safe, kind and personalised care for people on short-term placements.
This was an unannounced, planned inspection on 09 January 2020. One inspector and an Expert by Experience observed care, spoke with seven people, one relative and six staff, and checked care, medicines, recruitment and management records.
People said they felt safe and that staff were kind and caring. Inspectors found enough staff, safe medicines management, suitable recruitment, clean surroundings and systems to protect people from harm. Staff were trained and supported, and people received help from health professionals when needed.
People were supported to work towards rehabilitation goals and return home. Care plans were personalised and regularly updated. The home had activities, managed complaints properly and had an open management culture. All five CQC areas were rated Good, the same as at the previous inspection published on 21 April 2017.
Safe medicines
Medicines were given as prescribed by trained staff. Medicines incidents were recorded, investigated and used to reduce the risk of the same thing happening again.
“Medicines were managed safely, people received their medicines as prescribed.” from the report
Rehabilitation support
The home helped people identify rehabilitation goals and worked with health professionals to support progress towards returning home.
“People were supported to identify their rehabilitation goals and staff worked alongside healthcare professionals to ensure these were achieved” from the report
Kind and respectful care
People said staff were kind and caring. Inspectors saw staff treating people as individuals and supporting their dignity and independence.
“People told us staff were kind and caring.” from the report
Personalised care plans
Care plans gave staff clear information about people's needs, preferences and routines. They were reviewed when people's needs changed.
“People's care plans reflected individual needs with clear guidance for staff to follow to ensure they delivered person centred care.” from the report
Open management
The management team encouraged feedback and supported staff. Inspectors found quality monitoring systems and a focus on learning and improvement.
“There was a positive open culture at the service that valued people as individuals and looked for ways to continually improve people's experience.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you agree and measure my relative's rehabilitation goals?
- 02How will you keep my relative's care plan updated if their needs or abilities change?
- 03Which health professionals may be involved, and how will their advice be shared with staff?
- 04How will you support my relative to do things independently while receiving care?
- 05How will medicines be checked and any medicines incidents explained to us?
This was an unannounced inspection covering all five CQC areas, including the premises and care provided; the previous overall rating and all five question ratings were also Good. This explanation was written from the published report of 5 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Brighton & Hove City Council - Craven Vale Resource Centre is Rated Good; inspectors found kind, safe rehabilitation care, but some fluid and care records were incomplete.
The unannounced inspection took place on 21 February 2017. Inspectors spoke with people, relatives, staff and health professionals. They observed care, medicines, a handover and lunchtime, and reviewed care plans, staffing, complaints, incidents and quality checks.
The home provides short-term rehabilitation for up to 31 people, mainly older adults. People may stay after leaving hospital, to avoid hospital admission, or for respite care. The aim is to help people regain independence and return home.
Inspectors found safe premises, enough staff, suitable training, kind care and good links with health and social care professionals. People were involved in decisions, supported with food and healthcare, and helped to work towards returning home.
All five areas were rated Good. Social activities had improved since the previous inspection. However, fluid charts were not always totalled, and some supporting care records lacked detail. Inspectors said this did not affect people's care but needed improvement.
Kind and respectful care
People and relatives described staff as caring and respectful. Inspectors observed warm, sensitive interactions and support that protected people's dignity and privacy.
“People were supported by kind and caring staff who treated them with respect and dignity.” from the report
Rehabilitation and teamwork
The home worked with nurses, doctors, therapists and social workers. People were supported to build confidence, improve mobility and prepare to return home.
“Short-term rehabilitation is a joint partnership between Brighton and Hove City Council and the Sussex Community NHS Trust to provide co-ordinated care.” from the report
Safe staffing and risk management
Inspectors found enough skilled staff and saw that risks, accidents, safeguarding and recruitment were managed through established systems.
“Sufficient numbers of suitable staff had been maintained to keep people safe and meet their care and support needs.” from the report
Open management and quality checks
Staff felt supported and said managers were approachable. The home used audits, surveys, complaints and action plans to identify and address problems.
“Quality assurance audits were embedded to ensure a good level of quality was maintained.” from the report
Fluid intake records
needs fixingFluid charts were not always totalled, so records did not clearly show how much people had drunk. Inspectors described this as a recording issue and said it did not affect people's care.
“The fluid charts were not totalled to fully inform staff of the amount of fluid which had been consumed.” from the report
Variable care plan detail
needs fixingSome supporting care records did not contain consistent detail. The home had identified this and was working with staff to improve the records.
“The detail recorded was variable. However, this had been identified and we could see work was ongoing with staff to address this.” from the report
- 01How are you now making sure fluid charts are totalled and checked?
- 02What changes have you made to improve the detail in care plans and supporting records?
- 03How will you involve my relative in setting rehabilitation goals and planning their return home?
- 04How often will my relative meet the physiotherapy and occupational therapy teams during their stay?
- 05What social activities are currently available, and how often do people take part?
This was an unannounced inspection covering all five CQC questions, with observations, discussions with people and professionals, and reviews of care, staffing and quality records. This explanation was written from the published report of 21 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brighton & Hove City Council - Craven Vale Resource Centre
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Brighton & Hove City Council - Craven Vale Resource Centre →
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Brighton & Hove City Council - Craven Vale Resource Centre →
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- March 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.