What the CQC found at Bridge View

People told inspectors they felt safe. The home had safeguarding systems, risk assessments and safety monitoring in place.

“People said they felt safe.” from the report

People and relatives described the care and staff positively. Inspectors found that people received kind and respectful care.

“People and their relatives told us staff were kind and the care they received was good.” from the report

The home recorded and reviewed accidents and incidents. Fire safety, equipment servicing and emergency evacuation plans were monitored.

“Fire safety was monitored. This included completion of a yearly fire risk assessment and up to date personal emergency evacuation plans for people” from the report

Inspectors found the home was working within the principles of the Mental Capacity Act. Decisions were made with relatives or healthcare professionals where needed.

“We found the service was working within the principles of the MCA.” from the report

Governance systems were not always followed. Food and fluid records were sometimes completed after the event, so they might not have been accurate.

“Records, including those in connection with food and fluids, were completed sometime after the event occurred which meant they may not have been fully accurate.” from the report

One agency nurse had out-of-date training and a DBS check. Some agency staff had not completed induction training, so the home was asked to review its recruitment checks.

“We found records showed one nurse had out of date training and DBS check.” from the report

Call bells sometimes rang for a long time when staff on upper floors were taking equipment or clothes elsewhere. The manager was asked to address this immediately.

“Call bells were, on occasions, ringing for an extended period.” from the report

People received their prescribed medicines, but records did not always show this clearly. Some as-required medicine protocols were missing, although the home was already working on improvements.

“People received their prescribed medicines, but paperwork had not always reflected this.” from the report

Activities took place, but inspectors said the upper floors needed activities better suited to people living with dementia and people cared for in bed.

“The upper units at the home required some tailored activities to take place in order to cater for the people living with dementia and those nursed in bed.” from the report

Inspectors were only somewhat assured that staff used protective equipment and followed infection-control practice. Handwashing was not always done effectively.

“Staff did not always follow IPC good practice, including washing hands effectively.” from the report