CQC report explained · a residential care home
What the CQC found at Briarfields
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, clear risk assessments and safe medicines arrangements. Staff understood safeguarding and infection control procedures.
- Effective?
- Good
- People's needs were reviewed regularly. Staff received training and supervision, and people received suitable support with nutrition, healthcare and decision-making.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in planning their care and could spend time as they wished.
- Responsive?
- Good
- Care plans recorded people's wishes, preferences and life histories. The home offered activities, made communication adjustments and recorded people's end of life preferences.
- Well-led?
- Good
- Inspectors found approachable managers, regular audits and an open culture. People, relatives and staff were encouraged to give their views.
What inspectors found, January 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with the garden improvements still in progress.
This was an unannounced inspection on 20 December 2018. Inspectors spoke with people living at the home, relatives and staff. They observed care, checked three care files, and reviewed medicines, complaints, accidents and quality checks.
People told inspectors they were happy with the care. They said staff were kind, treated them with respect and helped them make choices. Inspectors found enough staff, safe medicines systems, personalised care plans and suitable support with food, healthcare and activities.
The home was rated Good for safe, effective, caring, responsive and well-led services. This was the same overall rating as the previous inspection, published on 24 August 2016. The report says the home met the characteristics of Good in all areas.
Kind and respectful care
People said staff treated them well. Inspectors saw staff taking time to speak with people and observed positive responses.
“People told us that they felt well cared for by the staff at Briarfields.” from the report
Personalised support
Care records included people's wishes, preferences and life histories. Plans were reviewed with the people receiving care.
“Care records were personalised and took into consideration people's wishes and preferences.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and saw care being provided promptly. The electronic medicines system supported safe management.
“There were enough staff to meet people's needs.” from the report
People had a say
People were involved in care planning and resident meetings. The home recorded actions taken after people gave feedback.
“We saw minutes of meetings and records of actions that had come as a result of feedback from people.” from the report
Garden work was unfinished
minorThe outside space was still being developed at the inspection. The report says there was a plan for this work to be completed in 2019.
“The service was in the process of developing the outside space to encourage more people to use the garden facilities.” from the report
- 01What progress has been made with completing the outside space and walking trail?
- 02How do you make sure care plans continue to reflect changes in a person's needs?
- 03How are medicines that are given 'as required' managed and reviewed?
- 04How do residents and relatives see the results of feedback raised at meetings?
- 05How do staff continue to use the learning from the expired Gold Standards Framework award in end of life care?
This was an unannounced planned inspection that looked at the care home premises and care provided, and assessed all five CQC questions. This explanation was written from the published report of 22 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Briarfields
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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57 live-in carers within about an hour of Shropshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
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