CQC report explained · a residential care home
What the CQC found at Briardene
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Staff understood safeguarding, people's risks and how to reduce those risks, and there were enough staff. Inspectors suggested adding more detail to some environmental risk assessments, including risks around people leaving without staff knowing and single-paned windows.
- Effective?
- Good
- Staff had regular training, supervision and appraisals. People were supported with food, drink and healthcare, but records of mental capacity assessments and best-interest decisions needed to be improved.
- Caring?
- Good
- Staff were described and observed as kind, gentle and respectful. They promoted privacy, dignity, choice and independence, and used accessible information to help people make decisions.
- Responsive?
- Good
- Care plans contained information about people's needs, preferences, interests and histories. People were involved in reviewing their support and had access to activities, education, holidays and community opportunities.
- Well-led?
- Good
- Inspectors found an open and inclusive culture, with staff and management working well together. Audits, surveys and an improvement plan were used to monitor quality and respond to feedback.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and person-centred care, with some records and building improvements still needed.
This was an unannounced inspection on 22 and 31 May 2018. One inspector spoke with people living there, a relative, staff and health and social care professionals. They also looked at care plans, risk assessments, medicines records, recruitment files, maintenance records and quality checks.
Inspectors found enough trained staff, safe medicines arrangements and good safeguarding practice. Staff knew people well, supported their choices and independence, and worked with health professionals. People had personalised care, meaningful activities and support to keep in touch with family.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors asked for better recording of some mental capacity decisions and suggested further checks and improvements to environmental risks, decoration and carpets.
Consistent, knowledgeable staff
The staff team was experienced and stable. This helped staff understand people's individual needs and provide familiar, person-centred support.
“The service had a very knowledgeable, experienced and consistent team of staff.” from the report
Kind and respectful care
Staff were attentive and caring. They respected people's privacy, dignity, choices and personal space.
“Staff were very kind, caring and attentive in the support they provided.” from the report
Activities and independence
People were supported to pursue hobbies, take part in activities and build independence through education, community access and everyday tasks.
“People had the opportunity to engage in a wide range of meaningful activities and to pursue their hobbies and interests.” from the report
Open leadership
Inspectors found that management listened to people, families and staff and used feedback to make improvements.
“There was an open, inclusive and very person-centred culture within the organisation.” from the report
Mental capacity records
needs fixingSome mental capacity and best-interest decisions had been made, but the paperwork did not record them effectively. The provider was recommended to review best-practice guidance on record keeping.
“Mental capacity assessments and best interest records had been completed to support decisions around going on holiday and regarding having a flu jab, but the provider's paperwork did not support the effective recording of these decisions.” from the report
Tired areas of the building
minorSome paintwork was chipped or flaking, and some carpets needed replacing. These issues had been identified and were included in the home's improvement plans.
“Some areas of the service including paintwork and carpets were tired and in need of updating.” from the report
- 01Have the mental capacity assessments and best-interest decisions been rewritten so the reasons and decisions are clearly recorded?
- 02What changes have been made to the environmental risk assessment for people leaving the building without staff knowing?
- 03What was decided about the single-paned windows on the first and second floors?
- 04Have the chipped paintwork and tired carpets been repaired or replaced?
- 05What has changed in the home since this May 2018 inspection?
This was an unannounced inspection covering all five questions and the overall rating; it was the first inspection since the provider took over management in December 2016. This explanation was written from the published report of 18 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Briardene
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 15 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.