CQC report explained · a nursing home
What the CQC found at Brendoncare Stildon
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks such as falls, choking, malnutrition and pressure damage were assessed and reviewed. Medicines, recruitment checks, equipment and fire safety arrangements were also found to be managed safely.
- Effective?
- Good
- Staff were trained and supported to care for people's individual needs. People were helped with food and drink, access to healthcare and making their own choices under the Mental Capacity Act.
- Caring?
- Good
- People and relatives said staff were kind, caring and respectful. Staff supported independence, protected privacy and involved people and families in care planning.
- Responsive?
- Good
- Care records reflected people's routines, needs and preferences. Call bells were answered promptly, activities could be chosen, and religious, cultural and end-of-life needs were supported.
- Well-led?
- Good
- People, relatives, staff and healthcare professionals described the home as well managed. The home used audits, meetings and surveys to monitor quality and make improvements.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and person-centred care, with no serious risks or concerns identified.
Inspectors visited the home without warning on 7 March 2018. They looked at care records, staff files, management records, the building and equipment. They spoke with people living there, relatives, staff and healthcare professionals, and observed care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed, medicines were managed safely, staffing was reviewed, and staff had suitable training and support.
People were treated with kindness and respect. They were involved in decisions about their care, meals and activities. Care plans were individualised, and the home worked with healthcare services, including hospice staff for people nearing the end of life.
Safe care
People said they felt safe. Staff understood safeguarding procedures, risks were reviewed, and the building and equipment were maintained.
“People felt safe at the home. There were processes in place for reporting and responding to allegations of abuse.” from the report
Trained staff
Staff had a varied training programme, regular supervision and support to develop their skills.
“Staff received training and support which allowed them to carry out their roles competently.” from the report
Kind and respectful care
Staff were patient and respectful. They encouraged choice and independence and protected people's privacy.
“People told us staff were kind and caring and treated them with respect.” from the report
Individual support
Care plans included people's routines, preferences, medical needs and interests. People could choose meals, activities and how they spent their time.
“Care records were person-centred, and provided specific information on how to support the person.” from the report
End-of-life care
The home had detailed end-of-life plans and links with a local hospice. Staff had training to support people nearing the end of life.
“The home had achieved the Gold Standards Framework for end of life care which meant that staff had been trained to support people when they were nearing the end of their life” from the report
Monitoring records
minorThe home's audits had identified some gaps in monitoring charts. The report does not describe this as a breach, but families should ask what was changed and how records are checked now.
“Provider visits were carried out on a monthly basis and spot audits were undertaken to address areas of improvement such as gaps in monitoring charts.” from the report
- 01What changes were made after the gaps in monitoring charts found through audits?
- 02How do you review staffing levels when a person's needs change or new people move in?
- 03How would you support my relative's food, drink and specialist dietary needs?
- 04How are families involved in care planning and decisions if a person cannot make a decision independently?
- 05How are end-of-life wishes recorded and shared with family members, GPs and hospice staff?
This was an unannounced inspection of the overall service, covering all five CQC questions and both the premises and care provided. This explanation was written from the published report of 17 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brendoncare Stildon
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.