CQC report explained · a residential care home
What the CQC found at Bredon View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, appropriate recruitment checks, managed risks, safe medicines practice and a clean, well-maintained home.
- Effective?
- Good
- People's needs, nutrition and health were monitored and reviewed. Staff had access to training and worked with health and social care professionals.
- Caring?
- Good
- People had positive relationships with staff and were treated with dignity and sensitivity. Their choices, privacy, equality and important relationships were respected.
- Responsive?
- Good
- Care plans reflected people's routines, preferences and abilities. People were consulted about activities, knew how to complain and had end of life preferences recorded.
- Well-led?
- Good
- The manager and provider used audits and feedback to monitor quality. At the inspection there was no registered manager, but a new manager was applying for registration.
What inspectors found, February 2019
Bredon View was rated Good; inspectors found safe, kind and personalised care, with some activities needing development.
Inspectors visited the home without notice on 15 January 2019. They spoke with eight people, staff, the manager and others. They observed care and checked care, medicines, recruitment, training, safety and quality records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk assessments and good links with health professionals.
People were treated with respect and their care reflected their needs, histories and preferences. Relatives were involved in reviews. People had access to activities, visitors, healthcare and support to remain independent.
The rating had not changed since the comprehensive inspection in July 2016. There was no registered manager at the visit, although a new manager appointed in October 2018 was applying to become registered.
Personalised care
Care was based on people's life histories, likes, dislikes and needs. Staff understood people's individual preferences and abilities.
“People's care was individualised and person centred, reflecting their life histories, likes and dislikes and needs.” from the report
Kind relationships
People were relaxed with staff and described them positively. Staff responded calmly when people were anxious and respected privacy and dignity.
“People had positive relationships with staff. They were observed enjoying the company of staff.” from the report
Safe care
Risks were assessed and reviewed, staffing levels were judged sufficient and medicines were administered and recorded safely.
“People's medicines were safely administered and managed. Safe practice was observed and medicines administration records were completed correctly.” from the report
No registered manager
minorThere was no registered manager during the inspection. A new manager had been appointed and was applying to become registered.
“At the time of the inspection there was no registered manager.” from the report
Activities had reduced
minorInspectors recorded that the range of activities had declined. The manager had identified shorter activities to encourage participation.
“The range of activities had declined and the manager had identified shorter activities they wished to offer to people to encourage their participation.” from the report
Mixed views about meals
minorPeople did not all give the same feedback about the meals. Alternatives were offered if someone disliked their chosen meal.
“There was mixed feedback from people about the meals.” from the report
- 01Has the manager since become registered with the CQC, and who is responsible for the home if the manager is absent?
- 02What activities are available now, and how are residents involved in choosing them?
- 03How do you check whether residents are happy with the meals, and what alternatives are available?
- 04How often will my relative's care plan and health needs be reviewed, and how will the family be involved?
- 05How are medicines, falls and other risks monitored and discussed with relatives?
This was an unannounced inspection covering all five quality areas and the care and accommodation; the overall Good rating continued from the comprehensive inspection in July 2016. This explanation was written from the published report of 8 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bredon View
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.