CQC report explained · a residential care home
What the CQC found at Brampton Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe and staff were available when needed. Risk assessments, staffing, recruitment, medicines and infection control were found to be managed safely.
- Effective?
- Good
- Staff received training and support, and people's food, drink and healthcare needs were met. Inspectors noted that some parts of the dementia area still needed further development.
- Caring?
- Good
- Staff were observed to be kind, respectful and considerate. People and relatives spoke positively about the care and said their privacy, dignity and independence were respected.
- Responsive?
- Good
- Care plans included people's needs, preferences and communication requirements. Activities were available, although some people said they would like more outings.
- Well-led?
- Good
- The home had quality checks, regular management involvement and good feedback from people, relatives and staff. The manager acted immediately when inspectors identified an improvement needed in care-record oversight.
What inspectors found, August 2022
Rated Good in all five areas; inspectors found safe, kind and personalised care, with some further development needed for dementia-friendly design and outings.
This was the home’s first inspection since it registered. It was unannounced and took place on 27 July 2022. Inspectors spoke with people, relatives and staff, observed care, and checked care, medicine and management records.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and well supported. Inspectors found enough staff, safe medicine systems, detailed risk assessments, suitable training and good links with health professionals.
Inspectors saw kind and respectful care. People had choices, personalised care plans and activities. The home was well managed, although inspectors noted that some dementia-friendly features needed further development and that more outings were wanted.
People felt safe
People and relatives said they felt safe. Inspectors found staff understood how to protect people from harm.
“People told us they felt safe living at Brampton Manor and staff were available to support them when needed.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicine records were accurate, medicines were stored safely and people were supported to take them independently where appropriate.
“Medicines were managed safely. Records of medicines administration were completed accurately and in line with best practice.” from the report
Kind and respectful care
Staff were seen treating people with kindness and respect. People had choices about daily routines and their privacy and independence were supported.
“Staff were engaging, kind, respectful, and considerate.” from the report
Personalised support
Care plans included people's histories, preferences and communication needs. Staff knew people well and adapted care to their individual needs.
“Care plans gave detailed information about how people preferred their care to be delivered.” from the report
Open management
The home used audits, meetings and feedback to monitor care. The manager worked with relatives, staff and healthcare professionals.
“The registered manager undertook a range of quality assurance audits to ensure a good level of quality was maintained.” from the report
Dementia-friendly design
minorThe dedicated dementia area was bright and had activities, but inspectors said some features still needed development to help people find their way around.
“Further development was also required, however, to ensure all areas were in line with good practice guidance in dementia care.” from the report
More outings requested
minorActivities were available and received positive feedback, but some people wanted more opportunities to go out. The home was considering buying a vehicle.
“We would like more outings.” from the report
Care-record oversight
needs fixingThe manager acted immediately after inspectors identified that oversight of care records needed improvement. The report does not give further detail about the issue.
“The registered manager was receptive to any feedback given during the inspection and acted immediately when it was identified an improvement was needed with the oversight of care records.” from the report
- 01What changes have been made to the dementia area since the inspection, including clearer bedroom doors and coloured toilet seats?
- 02How often can residents now go on outings, and has the planned vehicle been purchased?
- 03What was the care-record oversight issue identified during the inspection, and how was it resolved?
- 04How are medicine records and stock balances checked now?
- 05How are residents and relatives involved in reviewing care plans and choosing activities?
This was an unannounced first inspection covering all five CQC areas, including infection prevention and control; there were no previous ratings to carry over. This explanation was written from the published report of 13 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brampton Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2021
Registered with the Care Quality Commission on 20 May 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.