CQC report explained · a nursing home
What the CQC found at Bradbury House - Care Home with Nursing Physical Disabilities
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2020
Inspected but not rated; inspectors found strong infection control and support for people's wellbeing.
This was an announced, targeted inspection on 12 October 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found systems to reduce the spread of infection. Staff were trained in using protective equipment and hand hygiene. The home had extra cleaning, enough protective equipment and plans for outbreaks.
Staff also supported people's social and emotional wellbeing through socially distanced activities, one-to-one activities, technology and newsletters. The home had no known cases of Covid-19 at the time.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for all five areas.
Infection control training
Staff had training in protective equipment, hand hygiene and other Covid-19 measures. Their practice was monitored.
“Staff had undertaken training in putting on and taking off personal protective equipment (PPE), hand hygiene and other Covid-19 related training.” from the report
Cleaning and supplies
The home carried out extra cleaning and had suitable supplies of protective equipment. Infection control audits and checks were also completed.
“Additional cleaning of all areas and frequent touch surfaces was being carried out.” from the report
Support for wellbeing
The home arranged socially distanced group activities and one-to-one activities. People and relatives could keep in contact using technology and newsletters.
“Staff supported people's social and emotional wellbeing.” from the report
Plans for visits
The home had plans for visits to restart safely when restrictions allowed. Visits were to be arranged by appointment and staggered.
“Visits would be staggered and by appointment only.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff practices for using protective equipment and hand hygiene monitored now?
- 02How often are infection control audits and checks carried out, and can families see the results?
- 03How are visits currently arranged, and what infection control measures apply to visitors?
- 04How would you manage a Covid-19 outbreak or other infection outbreak in the home?
- 05What group and one-to-one activities are available to support my relative's social and emotional wellbeing?
This was a targeted inspection of infection prevention and control only; it did not provide full ratings for the other areas of care. This explanation was written from the published report of 11 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Outstanding overall; inspectors found exceptionally caring, person-centred support and strong leadership, with the other areas rated Good.
This was an unannounced planned inspection. An inspector and an Expert-by-Experience spoke with eight people, nine staff members, a relative and four volunteers. They also observed care and checked care, medicines, recruitment, training and management records.
Inspectors found people were safe and received good care, support and healthcare. Staffing levels were flexible, medicines systems were in place, the home was clean and staff had suitable training. Care was tailored to each person, and people were supported to make choices, build confidence, stay connected and take part in activities.
Caring and leadership were rated Outstanding. Inspectors found strong relationships, respect for people's choices and a clear person-centred culture. Safe, Effective and Responsive were rated Good, meaning the inspectors found a consistently good standard in these areas.
The overall rating improved from Good at the previous inspection, published in June 2017. Caring remained Outstanding, while Well-led improved from Good to Outstanding. Safe, Effective and Responsive remained Good.
Exceptionally caring staff
Staff treated people as individuals and supported them to live fuller, more independent lives. They helped people build confidence and take part in activities that mattered to them.
“Staff provided exceptionally caring and compassionate support.” from the report
Personalised support
Staff knew people's needs, histories and preferences well. Care and activities were adapted as people's needs and choices changed.
“The service was entirely flexible and provisions were changed and adapted to meet people's current needs and choices.” from the report
Strong training and leadership
Staff received up-to-date and specialist training, with support to develop their skills. Inspectors found the leadership and quality assurance systems exceptional.
“Staff training at the service was up-to-date and bespoke training was provided.” from the report
Accessible home
The building was designed around people's physical support needs. It had wide doorways, an adapted kitchen, spacious communal areas and access to patios and gardens.
“The building was well-maintained and designed to meet people's needs.” from the report
Safe systems
Inspectors found suitable systems for risk management, safeguarding, staffing, medicines, infection control and reviewing incidents.
“Systems were in place for the ordering, storage, administration and disposal of medicines.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's nursing, personal and communication needs before they move in?
- 02How do you adjust staffing levels when people's needs or one-to-one support requirements change?
- 03Which specialist training would staff supporting my relative need, and how is their competence checked?
- 04How will my relative be involved in decisions about their care, activities, finances and future goals?
- 05How would you support my relative if they later needed end-of-life care?
This was an unannounced inspection covering all five CQC questions; the previous ratings were Good for Safe, Effective, Responsive and Well-led, and Outstanding for Caring. This explanation was written from the published report of 6 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bradbury House - Care Home with Nursing Physical Disabilities
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Bradbury House - Care Home with Nursing Physical Disabilities →
- February 2020Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
Read what inspectors found at Bradbury House - Care Home with Nursing Physical Disabilities →
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.