CQC report explained · a residential care home
What the CQC found at Bracebridge Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2018
Rated Good in every area; inspectors found safe, kind and personalised care, with improvements made to management checks since 2016.
Inspectors visited the home without notice on 10 August 2018. They spoke with people living there, relatives and staff, observed care, and checked care plans, medicines, recruitment, training and quality checks.
They found people were safe and there were enough staff. Medicines were managed safely, staff were trained, and care plans explained people's needs, routines and preferences. People were supported with food, drinks, healthcare and activities.
Inspectors found staff treated people with kindness, dignity and respect. People could make choices about their daily lives, visitors, activities and bedroom arrangements. Complaints were investigated and used to improve the service.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. At the previous inspection in February 2016, Well-led was Requires Improvement. Inspectors found the provider had made the necessary improvements.
Enough staff
Inspectors saw enough staff to respond to people's requests and provide care safely. Staffing was based on people's needs and could be increased when required.
“Throughout our inspection visit we saw there were enough staff to care for people safely.” from the report
Personalised care
Care records included people's life histories, preferences, routines and choices. This gave staff guidance on how each person wanted their care delivered.
“Care records were available for each person who lived at the home which contained detailed information and guidance personal to them.” from the report
Kind and respectful staff
Staff understood people as individuals and supported their privacy, dignity and independence. People were involved in decisions about their daily lives and care.
“We saw staff treated people in a kind and respectful way and they knew the people they cared for well.” from the report
Activities and relationships
People could choose from group and individual activities, including hobbies, trips and community activities. The home also supported contact with relatives and friends.
“People were supported in a range of activities, both inside and outside the home.” from the report
Improved management checks
The provider had improved its audits and checks since the previous inspection. Managers used feedback and incident information to make changes.
“At this inspection we found the service was well led, and the provider had made the necessary changes to enable them to identify areas where continuous improvements could be made.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual care needs, routines, preferences and health needs?
- 02What activities would be available for my relative's interests, including activities outside the home?
- 03How would you support my relative with their diet, hydration and any special dietary needs?
- 04What dementia training do staff currently have, and what further training has been introduced since the inspection?
- 05How are families involved in care reviews, feedback meetings and decisions about care?
This was an unannounced inspection of the overall quality of the home, including all five CQC areas and the premises and care provided; all ratings were given at this inspection. This explanation was written from the published report of 13 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bracebridge Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- December 2012
Registered with the Care Quality Commission on 10 December 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.