CQC report explained · a residential care home
What the CQC found at Bowfell House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found effective systems to manage risks, safeguarding concerns, staffing, medicines and infection control. The premises and equipment were clean, maintained and safe.
- Effective?
- Outstanding
- People were supported to improve or maintain their health, eat and drink well and access health professionals. Staff received strong training and worked effectively with other agencies.
- Caring?
- Outstanding
- Staff treated people with compassion, dignity and respect. People and relatives were involved in decisions about care, and staff supported independence.
- Responsive?
- Outstanding
- Care was personalised and regularly reviewed. People were supported with activities, communication, relationships, end of life care and complaints.
- Well-led?
- Outstanding
- Inspectors found visible and effective leadership, high staff morale and an open culture. Quality checks, feedback and learning from events were used to improve the service.
What inspectors found, October 2021
Bowfell House was rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led support, with safe care rated Good.
This was the first inspection since the home was registered. Inspectors visited without notice on 28 July and returned during the inspection period. They spoke with people, relatives, staff and a health professional, observed care and reviewed care, medicines, recruitment and management records.
The home was rated Outstanding overall. Effective, caring, responsive and well-led care were all rated Outstanding. Safe care was rated Good, meaning people were safe and protected from avoidable harm.
Inspectors found personalised care, kind and respectful staff, effective support with health and nutrition, varied activities and strong communication with families. The home had systems for managing risks, medicines, infection control, complaints and learning from incidents.
Personalised care
Care was tailored to people's individual needs, wishes and preferences. Inspectors found that people were central to the service.
“People were at the heart of the service; receiving outstanding care that was personalised to them, taking account of their individual needs and wishes.” from the report
Kind and respectful staff
Staff were consistently compassionate and supported people's dignity, privacy and independence.
“All staff demonstrated extremely compassionate, attentive and caring approaches in their interactions with people.” from the report
Health and nutrition
People were helped to maintain their health, improve their mobility and eat and drink enough. Mealtimes were designed to offer choice and enjoyment.
“The service recognised the importance of good nutrition and were exceptionally creative at supporting people to eat and drink well.” from the report
Activities and family contact
The home offered varied activities and worked hard to maintain important relationships during the pandemic.
“There was a large variety of stimulating and engaging activities on offer at the home.” from the report
Strong leadership
Management was visible and supportive. Staff morale was high, and quality checks and feedback were used to improve care.
“There was dynamic and effective leadership within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual care needs before they move in?
- 02How will you support my relative to eat and drink well, including their food preferences?
- 03What activities are available that match my relative's interests, abilities and cultural needs?
- 04How will you help my relative keep in contact with family and important people?
- 05How do you make sure medicines are given safely and that people are supported to be independent where possible?
This was the first planned inspection of the newly registered home and covered all five CQC key questions, including infection prevention and control. This explanation was written from the published report of 27 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bowfell House
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2021Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- October 2019
Registered with the Care Quality Commission on 13 October 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Trafford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.