CQC report explained · a residential care home
What the CQC found at Bowden-Derra Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including testing, isolation, personal protective equipment, social distancing and visiting arrangements. The provider also said it had measures to reduce the effect of COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection-control arrangements during a COVID-19 outbreak.
This was a targeted inspection on 27 January 2022. Inspectors visited only the main house, where there had been a COVID-19 outbreak. They looked at infection prevention and control and asked about staffing pressures.
Inspectors were assured that the home was using personal protective equipment safely, supporting testing, managing isolation and allowing visits where possible. Staff used separate entrances, extra rooms for distancing and easy-read information to help people understand the virus.
The home was inspected but not rated. This means the visit did not give the service an overall Good, Requires improvement or Inadequate rating, and it does not rate all aspects of care.
Support during isolation
People who tested positive were isolated in line with guidance. Staff checked on them, brought meals and took their laundry.
“When people had tested positive for Covid-19 they isolated in line with government guidance.” from the report
Accessible explanations
Staff used easy-read information and visual aids to help people understand COVID-19, testing and handwashing.
“Easy read information had been developed to help people understand the risks associated with Covid-19.” from the report
Testing and vaccination checks
People and staff were regularly tested, and the report says the home met the requirement for non-exempt staff and visiting professionals to be vaccinated.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are COVID-19 testing, isolation and visiting arrangements working now?
- 02How do you support people who find testing or isolation distressing?
- 03What staffing pressures were present during the outbreak, and how were they managed?
- 04How do infection-control arrangements differ between the main house and the other houses?
- 05When was the last full inspection, and what were the ratings for care, responsiveness and leadership?
This was a targeted inspection of infection prevention and control and staffing pressures, and inspectors visited only the main house during a COVID-19 outbreak. This explanation was written from the published report of 22 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Bowden-Derra Park was inspected but not rated; inspectors found good infection control during a COVID-19 outbreak.
This was a targeted inspection on 19 November 2020 during a coronavirus outbreak. Inspectors visited one house, where 22 people lived, rather than all four houses on the wider site.
Inspectors found that the home had explained the safety measures clearly to people, staff and relatives. They found enough staff, including during staff isolation, and saw that infection control guidance, protective equipment and training were being used.
The home was closed to visitors at the time, but staff helped people keep in touch with family and friends by phone and video calls. The inspection only looked at infection prevention and control, so it did not review or change the previous overall ratings.
Clear communication
The registered manager kept people, staff and relatives informed about the outbreak procedures and precautions.
“The registered manager had communicated effectively with people, staff and relatives to make sure everyone understood the procedures and precautions in place” from the report
Safe staffing
The home kept the inspected house safely staffed even when many staff had to isolate.
“Although a significant number of staff had needed to isolate during the outbreak, the house had always been safely staffed” from the report
Protective equipment
Inspectors found extensive supplies of protective equipment, with additional clothing and separate changing areas used to reduce infection risks between houses.
“The service had extensive stocks of PPE (personal protective equipment) and additional items of protective equipment such as 'scrubs'” from the report
Staff training
Staff and people using the service received extra training and support about infection control and hand hygiene.
“Staff and people the service supported had been provided with additional training on infection control practices and hand hygiene prior to the outbreak.” from the report
Contact with relatives
Although visitors were not allowed at the time, staff supported people to stay in contact with family and friends through calls.
“Although the service was currently closed to all visitors, staff helped people to stay in touch with family and” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements, and how do you manage infection risks when relatives visit?
- 02What infection control measures introduced during the outbreak are still in place?
- 03How do you make sure each house remains safely staffed when staff are absent or isolating?
- 04How often do staff receive updated infection control and hand hygiene training?
- 05What are the current ratings for the areas that were not reviewed in this inspection?
This was a targeted inspection of infection prevention and control during a coronavirus outbreak in one house; the overall rating and other areas were not reviewed. This explanation was written from the published report of 12 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bowden-Derra Park
5 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Goodup from Requires improvementSafe: GoodCaring: GoodWell-led: Good
- September 2017Requires improvementstayed Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2017Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
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