CQC report explained · a residential care home
What the CQC found at Bowbrook House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2023
Bowbrook House was inspected but not rated; inspectors found people were safe and risks were being managed.
This was an unannounced, targeted inspection on 27 June 2023. It followed information about an incident outside the home. Inspectors checked whether people were at risk and whether the home was meeting safe care requirements.
Inspectors found no evidence that people were at risk of harm from the concern. They found that risks linked to mobility and health conditions had been assessed, and staff understood how to reduce those risks.
People told inspectors they felt safe. Staff had safeguarding training and knew how to report concerns to the manager, the police or other agencies when needed.
Risk assessments
The home had identified known risks, including those linked to mobility and health conditions, and had plans to reduce possible harm.
“People were safe as the provider identified known risks to people and completed risk assessments to minimise the potential for harm.” from the report
Safeguarding
Staff had received safeguarding training and knew how to act if they suspected abuse or another safety concern.
“Staff members had received training in safeguarding and knew what to do if they suspected anything was wrong.” from the report
People felt safe
People spoken to during the inspection said they felt safe and protected while living at the home.
“People we spoke with told us they felt safe and assured living at Bowbrook House.” from the report
Sharing concerns
The home had information for people, staff and relatives about reporting concerns. It also had systems for sharing concerns with the appropriate agencies.
“Information was available to people, staff and relatives on how to report any concerns.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's individual risks, including mobility or health risks, assessed and reviewed?
- 02What safeguarding training do staff receive, and what would they do if they suspected abuse?
- 03How can my family report a concern, and who would it be passed to?
- 04How would you share a safeguarding concern with the local authority, police or another relevant agency?
- 05What was learned from the incident that led to this targeted inspection?
This was a targeted inspection of specific safety concerns only; it did not assess the whole Safe key question or the other key questions, and the previous ratings were not changed. This explanation was written from the published report of 15 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Bowbrook House was inspected but not rated; inspectors found good infection prevention and support for relatives to stay connected.
This was an announced, targeted inspection on 24 February 2021. It looked at infection prevention and control during the coronavirus pandemic.
Inspectors found the home was preventing visitors from catching and spreading infections. They were assured about PPE, testing, safe admissions, social distancing, cleaning and plans to manage outbreaks.
The home also supported people to keep in touch with relatives. It used personalised visiting plans and different ways to communicate when PPE made speaking or hearing more difficult.
The service was inspected but not rated. This means the report gives findings about this focused area, rather than a new overall quality rating.
Keeping relatives connected
People were supported to share photographs and comments privately with relatives through an online family and friends portal.
“People were supported by staff to communicate with their relatives by sharing photographs and comments privately on a family and friends portal application.” from the report
Personalised visiting plans
Each person had a plan covering their wellbeing, communication preferences and visiting priorities.
“Each plan also highlighted the person's favoured method of communication with their relatives and their visiting priorities.” from the report
Communication support
The home used alternative communication methods when PPE made communication harder, including visual signs and writing things down.
“People were supported to communicate in alternative ways where the use of Personal Protective Equipment (PPE) hindered verbal communication.” from the report
Clean surroundings
Inspectors found the home clean and hygienic, with extra cleaning hours and electronic records of completed tasks.
“The home was clean and hygienic. An additional 30 hours per week had been allocated to cleaning tasks since the pandemic” from the report
Outbreak planning
There were plans to keep people and staff in groups if an outbreak occurred, to reduce infection spread.
“The registered manager had plans in place to cohort people and staff who supported them in the event of a COVID-19 outbreak” from the report
Inspectors raised no specific concerns in this report.
- 01How are each person's social and visiting wellbeing plans reviewed and updated?
- 02How would people and staff be grouped if there was an infection outbreak?
- 03How will you support someone who has difficulty hearing or communicating when staff are wearing PPE?
- 04How do you check that cleaning tasks are completed and that any missed tasks are dealt with promptly?
- 05What infection prevention and visiting arrangements have changed since the inspection on 24 February 2021?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 16 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bowbrook House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2023Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- June 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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