CQC report explained · a residential care home
What the CQC found at Bourne Bridge House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through visitor restrictions, social distancing, PPE, testing, cleaning and updated infection control policies.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, September 2020
Inspected but not rated; inspectors found good infection control arrangements during a targeted COVID-19 inspection.
Inspectors visited the home on 28 August 2020. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found that visitors were restricted to essential visits, with face masks and hygiene measures required. People were supported to keep a safe distance, use outdoor spaces, continue activities and go out safely.
Inspectors were assured that staff used personal protective equipment correctly, testing was available and cleaning schedules were followed. The home had also received advice and training from an NHS infection control professional.
The service was inspected but not rated. This was not a full inspection of the quality of care, so the report does not give ratings for Effective, Caring, Responsive or Well-led.
Infection control checks
Inspectors were assured that the home had arrangements to prevent and manage infection, including testing, PPE and cleaning.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Cleaning arrangements
Each accommodation area had its own cleaning schedules and logs, and records showed that cleaning was completed as required.
“Records provided evidence that thorough cleaning schedules had been completed at the intervals laid down by the provider.” from the report
Support for activities
People could use the garden, follow their interests and go on outings while being supported to keep a safe distance.
“People were able to access the garden easily and safely.” from the report
Staff training
Staff received training on infection control and PPE, with checks to identify whether more support was needed.
“Staff had received training and information on the safe use of PPE.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are currently in post, and have the planned increases in evening staffing been completed?
- 02What are the current rules for relatives and friends visiting the home?
- 03How are residents currently supported to go on outings and maintain contact with people outside the home?
- 04How often are staff tested for COVID-19, and what happens if a resident or staff member has symptoms?
- 05Can we see how cleaning schedules, cleaning logs and PPE training are monitored now?
This was an announced targeted inspection of infection prevention and control only; the service was inspected but not rated and the other four quality questions were not assessed. This explanation was written from the published report of 26 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an unannounced comprehensive inspection over 25 and 29 August 2017. Inspectors observed care, spoke with people, staff, a relative and health professionals, and checked care, medicine, staff and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough safely recruited staff, safe medicines procedures, suitable care plans and staff who understood people's communication and support needs.
People appeared relaxed and happy with staff. They were supported with health care, food and drinks, activities, family contact and greater independence. The home had improved its care records since the previous inspection, when it had breached Regulation 12 because some risk assessments and care plans were not up to date.
Personalised care records
Care plans included people's histories, preferences, communication methods and support needs. Inspectors found that records had improved and were regularly reviewed.
“Care plans described how staff should support people to meet their needs.” from the report
Kind and compassionate staff
Staff understood people well and supported them with family contact, bereavement and important events. People were seen laughing, chatting and appearing relaxed with staff.
“Staff were very caring and showed compassion and kindness to people.” from the report
Support for independence
People were encouraged to make choices, take part in activities and develop everyday skills. The home also adapted spaces to provide privacy and more independence.
“Care plans focussed on how to support people to be as independent as possible.” from the report
Safe staffing and medicines
There were enough staff, including staff who knew people well when extra cover was needed. Medicines were administered by trained staff and records were complete.
“Medicines were managed and administered safely.” from the report
Planned improvements to living spaces
minorFurther work was planned to support a person's changing health and mobility. One person's bedroom was also due to be refurbished after family concerns.
“Further work was being planned to support changes to another person's current living space.” from the report
- 01What further work to support changing health and mobility has now been completed?
- 02Has the bedroom raised by a family been refurbished, and what changes were made?
- 03How often will my relative's risk assessments and care plan be reviewed if their needs change?
- 04How will staff communicate with my relative if they do not communicate verbally?
- 05How will my relative be supported to keep in contact with family and take part in activities outside the home?
This was a comprehensive inspection covering all five areas of quality and included observations, discussions and checks of selected care, medicine, staff and management records. This explanation was written from the published report of 26 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bourne Bridge House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.