CQC report explained · a residential care home
What the CQC found at Bourn View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, personal protective equipment, testing, safe admissions, social distancing and visiting arrangements. The provider said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, January 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 14 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors were assured that the home was using personal protective equipment safely, supporting testing, managing admissions and preventing infections. They were also assured that the home was following social distancing and visiting guidance.
Visiting times were staggered and the layout allowed visitors to remain socially distanced. The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
The home was inspected but not rated. This means the report does not give an overall quality rating or full ratings for all five areas of care.
Staggered visiting
Visiting times were arranged to reduce the risk of infection during visits.
“Visitation times were staggered to reduce risk of infection during visitation.” from the report
Social distancing
The layout of the home helped visitors to keep an effective distance from others.
“The layout of the care home allows for visitors to remain effectively socially distanced during their visit.” from the report
Infection control
Inspectors were assured that the home was using protective equipment safely, supporting testing and managing infection risks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Vaccination requirement
The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing any staffing pressures linked to COVID-19?
- 02How are visits arranged now, and how do you reduce infection risks during visits?
- 03How do you currently manage testing and the use of personal protective equipment?
- 04How do you make sure people are admitted safely if they move into the home?
- 05How do you check that non-exempt staff and visiting professionals meet the COVID-19 vaccination requirement?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other four key questions. This explanation was written from the published report of 28 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Bourn View was rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
This was an unannounced inspection on 3 December 2019. Inspectors spoke with people living in the home, relatives, a professional and staff. They also checked care records, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, kind care and a wide range of activities.
The rating had improved from Requires Improvement at the previous inspection. Safe, Effective and Well-led had improved to Good. Caring and Responsive remained Good.
Enough staff
People told inspectors there were enough staff on each unit. Staff were allocated to specific units to support consistency.
“There has always been enough staff to support people every time I have visited.” from the report
Safe medicines
Staff were trained to give medicines and records were electronic. Inspectors saw medicines given safely and at the right time.
“We observed a clearly identified member of staff administering medication to people in a safe way taking time with each person” from the report
Kind and respectful care
People were supported to make choices and maintain their privacy, dignity and independence. Inspectors saw staff asking for consent before providing support.
“We observed people being treated with respect through the way in which staff communicated to people” from the report
Activities and relationships
The home offered many activities and had links with community groups and families. This was intended to reduce isolation and support wellbeing.
“The registered manager ensured there was a wide variety of activities available for people living in the service to access.” from the report
Visible leadership
The manager was regularly present and staff received supervision. The home used audits, spot checks and feedback to monitor care.
“The provider had systems in place to monitor and review the quality of service that people experienced.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that there are enough staff on each unit at all times, including when someone is absent?
- 02How are medicines recorded, checked and reviewed, especially medicines prescribed to be given only when needed?
- 03How often are care plans and risk assessments reviewed, and how are families involved in those reviews?
- 04Which activities are currently available for people with memory care needs and for people who have little or no family contact?
- 05How can relatives raise a concern, and how will they be told what action has been taken?
This was an unannounced inspection of the care home covering all five CQC questions; the previous rating was Requires Improvement and the current report rated every question Good. This explanation was written from the published report of 9 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bourn View
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2017
Registered with the Care Quality Commission on 31 May 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
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Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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