CQC report explained · a residential care home
What the CQC found at Bourn View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including through PPE, testing, social distancing, hygiene and safe admissions. The provider also said it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed during this targeted inspection.
- Caring?
- Good
- This area was not assessed during this targeted inspection.
- Responsive?
- Good
- This area was not assessed during this targeted inspection.
- Well-led?
- Good
- This area was not assessed during this targeted inspection.
What inspectors found, January 2022
Bourn View was inspected but not rated; inspectors found infection control and visiting arrangements were in place during the COVID-19 pandemic.
Inspectors visited the home on 14 January 2022. This was an announced, targeted inspection focused on infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
The home provided personal and nursing care for 77 people aged 65 and over, with space for up to 80 people. Inspectors were assured about infection control, including PPE, testing, social distancing, hygiene, safe admissions and managing outbreaks.
Visiting arrangements included staggered times and a layout that helped visitors keep apart. The service was also meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
The service was not given an overall quality rating or a Safe rating. This was because the inspection was targeted and did not assess all five areas of care.
Visiting arrangements
Visits were staggered and the building layout allowed visitors to keep an effective distance from one another.
“Visitation times were staggered to reduce risk of infection during visitation.” from the report
Infection control
Inspectors were assured that the home had arrangements covering PPE, testing, hygiene, social distancing, safe admissions and outbreak management.
“We were assured that the provider was using PPE effectively and safely.” from the report
COVID-19 vaccination checks
The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
“The service was meeting the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to COVID-19, and what effect have they had on people's care?
- 02How do you currently arrange visits, and have the visiting arrangements described in the report changed?
- 03How do you check that staff and visiting professionals meet the current COVID-19 vaccination requirements or have a valid exemption?
- 04How often are people and staff tested, and what happens if there is an infection outbreak?
- 05Can you show me the latest full inspection report and explain the ratings for Effective, Caring, Responsive and Well-led?
This was an announced, targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was not rated overall and the other four areas were not assessed. This explanation was written from the published report of 28 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Bourn View rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
This was an unannounced inspection on 03 December 2019. Inspectors spoke with people living in the home, relatives, a healthcare professional and staff. They also reviewed care records, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, personalised care and a wide range of activities.
The home had improved from Requires Improvement at the previous inspection, published in December 2018. Safe, Effective and Well-led improved to Good. Caring and Responsive remained Good.
Safe staffing and medicines
Inspectors found enough staff on duty to meet people's needs. Medicines were administered safely, with records showing people's preferences and instructions for medicines given when needed.
“Peoples medicines were safely managed, and they received their prescribed medicines timely and supportively.” from the report
Respect and choice
People were supported to make everyday choices and maintain their independence. Staff were observed asking for consent and treating people with dignity.
“Yes they ask for consent, they (staff) are always very nice and have always been very good mannered.” from the report
Activities and relationships
The home offered a broad range of activities and worked with community groups to help people build relationships and avoid isolation.
“Activities are amazing, they do things that give them a real life again.” from the report
Visible leadership and checks
The manager was visible to people and staff. The home used care reviews, audits and unannounced checks to monitor the quality of care.
“The provider had systems in place to monitor and review the quality of service that people experienced.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you decide whether there are enough staff on each unit for my relative's needs?
- 02How will you record and follow my relative's medicine preferences, including medicines given when needed?
- 03How often will my relative's care plan and risk assessments be reviewed, and how will we be involved?
- 04What activities would suit my relative's interests, communication needs and ability?
- 05How would you plan and discuss end of life care if my relative's needs changed?
This was an unannounced inspection covering all five CQC questions; Safe, Effective and Well-led had improved from Requires Improvement, while Caring and Responsive remained Good. This explanation was written from the published report of 9 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bourn View
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019
Registered with the Care Quality Commission on 28 August 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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