CQC report explained · a nursing home
What the CQC found at Bourley Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2021
Gracewell of Church Crookham was rated Good; inspectors found safe, effective and well-led care after improvements since the previous inspection.
This was a focused inspection on 6 May 2021. Inspectors spoke with people, four relatives and nine staff. They observed care and checked care records, medicine records, staff files and management records.
The home was rated Good overall. Safe, Effective and Well-led were each rated Good. Inspectors found people were protected from abuse, medicines were managed safely, staffing was sufficient and infection control measures were very strong.
Inspectors also found good outcomes for people. Care plans reflected people's needs, staff worked with health professionals, and the dining experience was particularly well regarded. The home had a positive culture and systems to check and improve care.
The previous rating was Requires Improvement, published in March 2020. This inspection found sustained improvements in the three areas checked, so the overall rating changed to Good.
Strong infection control
The home had detailed arrangements for preventing and managing COVID-19. Visiting and isolation plans were adapted to people's needs.
“Infection control measures were described as exemplary and exceptional by a healthcare professional and a relative.” from the report
Safe staffing and recruitment
Inspectors found enough staff with the right skills. The home had recruited staff and reduced its reliance on agency workers.
“There were enough staff with the right mix of skills to support people safely.” from the report
Good food and nutrition support
People were offered pleasant dining surroundings, varied choices and support for specific dietary needs, including swallowing difficulties.
“We saw a dining environment that was very pleasant, with very well-presented food, which encouraged people to eat and drink enough.” from the report
Positive leadership
Inspectors found an upbeat atmosphere, good teamwork and managers who were approachable. Quality audits were used to support ongoing improvements.
“The atmosphere in the home on the day of our visit was up-beat and positive.” from the report
Inspectors raised no specific concerns in this report.
- 01What changes made after the previous inspection are still in place, and how do you check they remain effective?
- 02How would you meet my relative's particular dietary needs, including any swallowing or weight concerns?
- 03How many permanent and agency staff usually work on the unit where my relative would live?
- 04How are medicine errors identified, followed up and discussed with the person and their family?
- 05How would visits and contact with family be arranged if infection control restrictions were needed?
This was a focused inspection of Safe, Effective and Well-led; Caring and Responsive were not looked at and their ratings were not given in this report. This explanation was written from the published report of 23 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bourley Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: No published ratingResponsive: No published ratingWell-led: Good
- November 2019
Registered with the Care Quality Commission on 8 November 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.