What the CQC found at Blyth Country House Care Home

People and relatives consistently described staff as caring. Inspectors saw calm, patient and respectful interactions, including staff checking people's understanding and asking permission before care.

“Staff spoke with people in a calm, considerate and respectful manner, and called people by their preferred names.” from the report

Medicines were stored securely and records and controlled medicines checks were in place. Staff who administered medicines had training and competency checks.

“Medicines were managed safely in accordance with current regulations and guidance by staff who had received training to help ensure safe practice.” from the report

Inspectors found enough staff to meet people's needs. Staff had relevant training, supervision and support, and staffing levels were increased when people's needs changed.

“People received care and support from staff who were appropriately trained and confident to meet their individual needs.” from the report

People had meaningful activities that reflected their interests and preferences. Inspectors saw group activities taking place and found the activities coordinator engaging.

“Meaningful activities were provided for people, which reflected their identified interests and preferences.” from the report

Some care plans used general statements instead of saying exactly what support was needed and how often. Inspectors raised this with the manager, who agreed the guidance needed reviewing.

“However, the care plans we reviewed contained a number of generic statements which did not always provide sufficient information to enable care to be provided consistently.” from the report