CQC report explained · a residential care home
What the CQC found at Blossomfield Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, safe medicines systems, suitable risk assessments and effective infection control arrangements.
- Effective?
- Good
- This question was not inspected during this focused visit. Its previous rating was carried forward to calculate the overall rating.
- Caring?
- Good
- This question was not inspected during this focused visit. Its previous rating was carried forward to calculate the overall rating.
- Responsive?
- Good
- Care plans reflected people's preferences and needs. People could choose activities, maintain relationships, raise complaints and receive personalised end of life support.
- Well-led?
- Good
- The manager had oversight of care quality, used audits and action plans, and involved people, relatives and staff in improving the home. There was no registered manager in post at the time.
What inspectors found, March 2023
Rated Good overall; inspectors found safe, personalised care, but this was a focused inspection and there was no registered manager in post.
Inspectors visited on 30 January and 3 February 2023 without announcing the visits. They spoke with people, relatives and staff, and reviewed care records, medicines records, recruitment files and management records.
The home was rated Good for Safe, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, personalised care plans, activities, complaint systems and management checks on care quality.
This inspection was focused on Safe, Responsive and Well-led. The Effective and Caring questions were not inspected, so their previous ratings were used to calculate the overall rating. The overall rating improved from Requires Improvement in July 2019 to Good.
Staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were administered safely and staff had training and competency checks.
“There were enough staff to support people at the home. Staff were responsive to people's needs and supported them in a timely way.” from the report
Personalised care
Care plans recorded people's preferences, independence and communication needs. Staff knew people well and offered choices.
“People were placed at the centre of their care.” from the report
Activities and relationships
People could keep in touch with relatives and take part in activities in the home and the local community.
“The home provided a range of different activities people could take part in, either individually or alongside others.” from the report
Management oversight
The manager used audits, meetings and action plans to monitor care and respond to risks or problems.
“The manager had effective oversight of the safety and quality of care provided.” from the report
No registered manager
minorThere was no registered manager in post during the inspection. A new manager had applied to register with CQC, so families should check the current position.
“At the time of our inspection there was not a registered manager in post.” from the report
- 01Has the manager's application to register with CQC been completed, and who is responsible for the home now?
- 02How often does the home use agency staff, and how is their training and suitability checked?
- 03How are care plans and risk assessments reviewed when people's needs or health change?
- 04How are complaints tracked, investigated and checked to make sure problems do not happen again?
- 05What evidence can you show us about the Effective and Caring areas, which were not inspected during this visit?
This was a focused inspection of Safe, Responsive and Well-led; Effective and Caring were not inspected and their previous ratings were used for the overall rating. This explanation was written from the published report of 1 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Blossomfield Grange
5 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019Requires improvementstayed Requires improvementSafe: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- November 2018Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- February 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 10 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.