CQC report explained · a residential care home
What the CQC found at Blatchington Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2019
Blatchington Manor was rated Good in all five areas; inspectors found safe, kind and personalised care.
This was an unannounced, planned inspection on 22 January 2019. Inspectors spoke with people living in the home, relatives, staff and a healthcare professional. They reviewed care plans, medicine records, staff files, incident reports and quality checks.
The inspectors found people were safe, the home was clean and staffing levels met people's needs. Medicines were managed safely. Staff were trained and supported, and people received suitable food, healthcare and help to make choices.
People were treated with kindness, dignity and respect. Care was personalised, activities were available, complaints were handled and people received compassionate end of life support. The home was well managed overall, although there was no registered manager at the time and end of life planning was still being improved.
The overall rating was Good, as were the ratings for Safe, Effective, Caring, Responsive and Well-led. This was the home's first inspection, so there was no previous rating to compare with.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and said recruitment checks were robust. Medicines were stored, administered and recorded using safe systems.
“There were sufficient numbers of staff to meet people's needs, staffing levels were flexible depending on people's changing needs.” from the report
Kind and respectful care
Staff were observed treating people with compassion and supporting their dignity, privacy and independence.
“We observed positive interactions between people and staff and it was evident people trusted the staff that were supporting them.” from the report
Personalised support
Care plans reflected people's preferences and communication needs. Staff supported people to take part in activities that mattered to them.
“People received person centred care that was specific to their needs.” from the report
Activities and involvement
People had access to group and one-to-one activities, and the provider acted on feedback by increasing activity support.
“At a resident's meeting in October 2018, people said they wanted more access to activities.” from the report
Learning from incidents
The management team reviewed accidents and incidents and made changes to reduce risks, including reducing falls for one person.
“Senior staff analysed incident reports to reduce the risk of a similar incident happening again.” from the report
No registered manager
minorThere was no registered manager at the inspection. The provider had put other management arrangements in place, but families should check who now has overall responsibility.
“At the time of the inspection the home did not have a manager registered with the Care Quality Commission.” from the report
End of life planning still developing
minorThe home had considered people's end of life wishes, but inspectors said planning in this area was still being improved.
“People's end of life wishes had been considered by the provider and they were continuing to improve their planning to ensure their work in this area continued to improve.” from the report
- 01Who is currently responsible for managing the home, and has the manager's registration with the CQC been completed?
- 02What changes have been made to end of life planning since this inspection?
- 03How are staffing levels adjusted when people's needs change?
- 04How are people's activity preferences recorded and reviewed?
- 05How does the home use complaints, incidents and residents' meetings to make improvements?
This was an unannounced planned inspection covering the overall quality of the home, including premises and care, and all five CQC questions. This explanation was written from the published report of 7 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Blatchington Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 7 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.