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CQC report explained · a residential care home

What the CQC found at Birch Hill Care Centre

Outstandingpublished 5 May 2026, 5 months ago

Rated Outstanding: inspectors found the home performing exceptionally well.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Birch Hill Care Centre.

The story over the years

Every inspection of Birch Hill Care Centre

2 rated inspections over 3 years: the service has improved, from Good to Outstanding.

  1. October 2018Outstandingcurrent ratingup from Good
    Safe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding
  2. March 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. May 2025

    Registered with the Care Quality Commission on 2 May 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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Care at home

23 live-in carers within about an hour of Northumberland

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,190 a week. 20 can care for a couple. 11 years' experience on average.

Evelyn S.
2 reviews
From £1,050 a week, 16 years caring
Based about 28 minutes from Northumberland. Can care for a couple
Margaret I.
1 review
From £1,204 a week, 2 years caring
Based about 30 minutes from Northumberland
David R.
2 reviews
From £1,120 a week, 15 years caring
Based about 35 minutes from Northumberland. Can care for a couple
Sithembiso S.
1 review
From £924 a week, 20 years caring
Based about 41 minutes from Northumberland. Can care for a couple
See live-in carers near NorthumberlandProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.