CQC report explained · a residential care home
What the CQC found at Bings Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured about infection prevention and control at Bings Hall.
This was a targeted inspection on 26 January 2021 during the coronavirus pandemic. Inspectors checked the home's infection prevention and control measures. The visit was announced 24 hours beforehand because of lockdown visiting restrictions.
Inspectors were assured that the home was managing visitors, social distancing, shielding, admissions, personal protective equipment, testing, cleaning and laundry safely. They were also assured that the home could prevent or manage infection outbreaks and had an up-to-date infection control policy.
The home was not given an overall rating or a separate safe rating at this inspection. This report therefore gives useful information about infection control at that time, but it is not a full assessment of the quality of care.
Testing arrangements
The home carried out testing for residents and staff in line with government guidance. A separate testing area had been set up away from living areas.
“The provider carries out testing for people living in the service and the staff as per government guidance.” from the report
Space for distancing
A new conservatory provided more shared living space and supported social distancing.
“A new conservatory had been built to expand the shared living area and provide extra space for social distancing.” from the report
Individual risk assessments
The home had person-specific assessments to guide care for people with limited mental capacity and those who might find PPE frightening or distressing.
“Person specific risk assessments, were seen at the home.” from the report
Cleaning records
Cleaning and laundry processes were recorded and monitored by the registered manager.
“All cleaning and laundry processes were clearly documented and monitored by the registered manager, to ensure compliance with the hygiene and safety measures in place at the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are residents and staff tested now, and where does testing take place?
- 02How are visitors currently managed to reduce the risk of infection?
- 03How are individual risk assessments updated for people who may find PPE frightening or distressing?
- 04How do you check that cleaning and laundry records remain complete and up to date?
- 05What arrangements are in place to prevent or manage an infection outbreak?
This was a targeted inspection of infection prevention and control, so the other care questions were not assessed and no overall rating was given. This explanation was written from the published report of 12 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
This was an unannounced inspection on 5 November 2019. Two inspectors and an expert by experience spoke with people, relatives, staff and the manager. They observed care and checked care, medicines and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, staff were kind, care was tailored to individuals and people could make choices about their daily lives.
The previous inspection in August 2018 rated the home Requires improvement and found a breach about governance. Inspectors said improvements had been made and the home was no longer in breach of regulations.
Safe medicines
Inspectors found a clear process for ordering, storing, giving, recording and disposing of medicines. Staff training and daily records supported safe administration.
“There was a robust process in place for the ordering, storing, dispensing, recording and disposal of medicines.” from the report
Kind and respectful staff
Staff knew people's histories and preferences. Inspectors saw staff spend time talking with people and provide care with kindness, dignity and compassion.
“Staff showed kindness, empathy and compassion.” from the report
Personalised care
Care plans contained practical information about people's needs and preferences. Support was reviewed and adapted when people's needs changed.
“Care plans were detailed and contained clear information about people's specific needs, their personal preferences and how they wished to be supported.” from the report
Improved management
The home had introduced stronger quality checks and action plans. Inspectors said the earlier governance breach had been addressed.
“A robust quality assurance system was in place to enable the registered manager to monitor and identify any shortfalls in the quality of the service people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines continue to be given at the right times and recorded correctly?
- 02How often will my relative's care plan and risk assessments be reviewed, and how will changes be shared with our family?
- 03What activities and one-to-one support would be available for my relative, particularly if they do not want to join group activities?
- 04How would you support my relative's particular health needs, including access to GPs and other healthcare professionals?
- 05How would you record and follow my relative's wishes about end-of-life care?
This planned, unannounced inspection looked at all five key questions and reviewed the premises, care, records and feedback from people, relatives, staff and professionals. This explanation was written from the published report of 5 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bings Hall
3 rated inspections over 4 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 2 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.