CQC report explained · a residential care home
What the CQC found at Bevern View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitors, protective equipment, testing, cleaning, admissions and possible outbreaks. The provider also reported measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Requires improvement
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Bevern View was inspected but not rated; inspectors were assured about infection control and visiting arrangements.
This was an unannounced, targeted inspection on 14 February 2022. It looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
Inspectors were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, cleaning and possible outbreaks. They were also assured that the infection control policy was up to date and that vaccination rules were being followed.
Inspectors found some good practice. A communications lead helped people communicate while staff wore face masks. The home had cleaning cover every day, including at least two deep cleans each week, and kept daily cleaning records.
The home was inspected but not rated. This means the report does not give an overall quality rating or a full rating for all five areas of care.
Support with communication
The home appointed a communications lead to help people communicate when staff were wearing face masks. Individual communication needs were assessed.
“The registered manager had appointed a communications lead who was responsible for ensuring people were supported during times when staff were wearing face masks, individual needs were assessed which ensured people were able to communicate.” from the report
Regular cleaning
A housekeeping team worked seven days a week. The home carried out at least two deep cleans each week and kept daily cleaning records.
“There was a housekeeping team in place that covered seven days a week including a minimum of two deep cleans each week.” from the report
Support for staff wellbeing
The home created mental health ambassador roles to support staff who felt anxious or concerned about working during the pandemic.
“The registered manager had created additional mental health ambassadors to support staff feeling anxious or concerned about working during a pandemic.” from the report
Infection control arrangements
Inspectors said they were assured about the home's arrangements for visitors, protective equipment, testing, hygiene, admissions and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently supporting residents to communicate when staff need to wear face masks?
- 02How often are deep cleans carried out now, and can families see the cleaning records?
- 03What staffing pressures are you currently experiencing, and what effect do they have on residents?
- 04How are visits managed now, including infection checks and arrangements during an outbreak?
- 05How do you currently manage COVID-19 testing, protective equipment and vaccination requirements?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full service rating. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Bevern View was rated Good overall, but inspectors found well-led practice Requires Improvement because some records were incomplete.
Inspectors visited on 8 and 14 June 2018. The first visit was unannounced. They reviewed records, care plans, medicines, staff files and complaints. They observed care and spoke with relatives, staff and health professionals.
The home was rated Good for safe, effective, caring and responsive care. Inspectors found enough staff, safe medicines systems, good training, kind care and activities that were meaningful and suited to people's interests.
The well-led rating was Requires Improvement. Some best interest decision records did not include enough detail, and some respite care risk assessments had not been reviewed recently. These risk assessments were updated during the inspection. The home had improved since the previous inspection in 2017, when it had breached regulations about safety, mental capacity, dignity and records.
Person-centred care
Care was tailored closely to each person. Staff understood people's preferences, communication methods and support needs.
“People received care and support that was exceptionally person-centred.” from the report
Kind and respectful staff
Staff treated people warmly and respectfully. Inspectors saw people being supported patiently and with attention to their dignity.
“Staff knew people well and treated them with kindness, understanding and patience.” from the report
Safe care
Inspectors found safe staffing, recruitment, medicines management and risk management.
“Medicines were ordered, stored, administered and disposed of safely.” from the report
Meaningful activities
People took part in varied activities designed around their interests and abilities. These included creative activities, outings and hydrotherapy.
“These were taking place throughout each day and were fun, meaningful and promoted people's well-being.” from the report
Best interest records
needs fixingRecords of best interest decisions were too brief and did not show the views of the person, relatives, staff or professionals. Inspectors also found one consent record where the relative did not have legal authority to give consent.
“Whilst people's care plans contained detailed information, we found best interest decision records were brief and did not include feedback from people, their relatives, staff or professionals.” from the report
Respite care risk reviews
needs fixingSome risk assessments for people receiving respite care had not been reviewed recently. The home updated them during the inspection.
“However, we identified that risk assessments for some people receiving respite care had not been recently reviewed.” from the report
Management oversight
minorThere was no registered manager at the time of the inspection. A manager was running the home and was in the process of registering with CQC.
“There was no registered manager at the service. However, there was a manager working at the home and responsible for the day to day running of the service.” from the report
- 01How are best interest decisions now recorded, including the person's views and the views of relatives, staff and health professionals?
- 02How do you check that consent is given by someone with the proper legal authority?
- 03How are risk assessments for respite stays reviewed before the person arrives and during their stay?
- 04How do you make sure concerns and incidents are communicated promptly to relatives?
- 05Has the manager completed registration with CQC, and who is legally responsible for the home while this is being completed?
This was an unannounced comprehensive inspection covering all five rating areas, including care, records, medicines, staffing, premises and management. This explanation was written from the published report of 14 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bevern View
3 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 17 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.