CQC report explained · a nursing home
What the CQC found at Beulah Vista Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff with suitable skills, safe recruitment checks, well-managed risks and safe medicines practice. The premises were clean and safety and infection control checks were completed.
- Effective?
- Good
- People had detailed assessments and care plans based on their needs and choices. Staff supported people with food, drink, medicines and healthcare, and worked with healthcare professionals.
- Caring?
- Good
- Staff were described and observed as kind, patient, respectful and supportive. People were involved in decisions, treated with dignity and encouraged to remain as independent as possible.
- Responsive?
- Good
- Care plans recorded people's routines, preferences and communication needs. People had activities, could maintain relationships with visitors and had information about how to raise concerns.
- Well-led?
- Good
- Inspectors found the home well managed, with an accessible management team and systems to monitor quality and safety. Feedback, incidents and complaints were reviewed and used to improve care.
What inspectors found, March 2023
Beulah Vista Care Home was rated Good in all five areas; inspectors found safe, kind and personalised care with effective management.
This was the home’s first inspection since it registered in April 2022. It was unannounced and carried out by one inspector and an Expert by Experience. Inspectors spoke with six people living at the home, five relatives and staff, observed care and checked care, medicine, recruitment, training and management records.
The home provides personal and nursing care for up to 59 older people, including some people living with dementia. There were 18 people living there at the inspection. Inspectors found enough suitably skilled staff, safe medicines practice, clean premises and effective infection control.
People were involved in their care and choices. Inspectors found kind and respectful staff, personalised care plans, good support with food and healthcare, activities and unrestricted visiting. The management team monitored quality, investigated incidents and complaints, and acted on feedback.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This means inspectors found people's outcomes were consistently good in each area at the time of the inspection.
Safe staffing
The number and skills of staff on duty matched people's needs. Recruitment checks were completed to help ensure staff were suitable.
“The numbers and skills of staff on duty matched the needs of people using the service.” from the report
Good healthcare support
Staff noticed changes in people's health and acted promptly. The home worked with healthcare professionals and followed their advice.
“The service was well supported by healthcare professionals to make sure people received consistent and timely care with their healthcare needs.” from the report
Kind and respectful care
People were treated with patience, dignity and respect. Staff supported privacy, consent and independence.
“Staff were kind and patient when supporting people.” from the report
Activities and relationships
People could take part in varied activities and maintain contact with family and friends. Visitors were not subject to unnecessary restrictions.
“People were encouraged to have an active life at the service.” from the report
Visible management
Managers were accessible and used checks, feedback, incident reviews and complaints to monitor and improve the home.
“The registered manager had good oversight of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you maintain enough permanent staff and the same quality of care as the home grows?
- 02How would you meet my relative's specific nursing, dementia, communication and healthcare needs?
- 03How are medicines audits and staff competency checks completed and followed up?
- 04What activities would suit my relative's interests, culture and abilities?
- 05How would you involve our family in care decisions, reviews and any end-of-life planning?
This was an unannounced first inspection covering all five key questions, including infection prevention and control. This explanation was written from the published report of 10 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beulah Vista Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2022
Registered with the Care Quality Commission on 7 April 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.