CQC report explained · a residential care home
What the CQC found at Bethel Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that staff understood safeguarding and risk management, staffing was sufficient, recruitment checks were completed and medicines were stored and given safely.
- Effective?
- Good
- Staff received relevant training, regular supervision and competency checks. People were supported with healthy eating, decision-making and access to healthcare professionals.
- Caring?
- Good
- Staff had positive relationships with the person and respected their privacy, dignity, choices and independence. The person and their family were involved in care decisions.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. The person was supported with interests, community activities, work, family contact and raising complaints.
- Well-led?
- Good
- Inspectors found approachable management, clear staff responsibilities and regular monitoring of quality, medicines, fire safety and other risks.
What inspectors found, September 2018
Rated Good in all five areas; inspectors found safe, caring and personalised support in this small one-person home.
Inspectors visited on 31 July 2018. This was the home's first inspection. They spoke with the managers, two care staff, a relative and the person living at the home by telephone. They also checked care records, medicines records, staff recruitment and training records, complaints information and quality checks.
The person was supported by one-to-one staffing at all times, with an emergency on-call system. Inspectors found suitable arrangements for managing risks, safeguarding, recruitment, medicines and emergencies. Staff had the training and supervision needed for their roles, and people had access to healthcare and support with food and drink.
Inspectors found kind relationships between staff and the person. The person was involved in decisions about their care and daily life, and their privacy, dignity and independence were respected. Care plans described their needs, preferences and ways of communicating. They were supported with activities, work, community access and contact with family.
The overall rating was Good. Safe, Effective, Caring, Responsive and Well-led were all rated Good. The home had an open management style and systems to monitor the quality and safety of care.
Safe staffing and risk support
The person had one-to-one staffing at all times. Staff understood the risks affecting the person and how to support them safely.
“People were safe because staff supported them to understand how to keep safe and staff knew how to manage risk effectively.” from the report
Training and decision-making
Staff had relevant training and regular supervision. Inspectors found that staff understood how to support people to make decisions and how to act when someone could not make a particular decision.
“Staff had a good knowledge of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards and how this Act applied to the people they cared for.” from the report
Kind and respectful care
Staff built positive relationships with the person and respected their dignity, privacy and independence.
“Staff had developed positive caring relationships with the people they supported.” from the report
Personalised support
Care plans explained the person's needs, preferences and communication. Staff supported the person with work, hobbies, community activities and family contact.
“Care plans were detailed and provided guidance for staff to meet people's individual needs.” from the report
Active management oversight
The manager was visible and approachable. Quality checks covered medicines, fire systems, emergency lighting and electrical equipment.
“The service had an effective quality assurance system. The quality of the service provided was monitored regularly and people were asked for their views.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if their health or care needs changed?
- 02How are medicines checked to make sure records remain accurate and medicines are given safely?
- 03How would my relative be involved in reviewing their care plan and making daily decisions?
- 04What activities, work or community opportunities would be available, and how would staff support access to them?
- 05How would you keep me informed about my relative's care and any concerns or changes?
This was the home's first announced inspection and covered all five CQC areas; the person living there spoke with inspectors by telephone rather than during a home visit. This explanation was written from the published report of 19 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bethel Place
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 21 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.