CQC report explained · a nursing home
What the CQC found at Bennett Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable safeguarding systems, risk assessments, staffing and recruitment checks. Medicines and infection control were managed safely, and incidents were investigated with lessons shared.
- Effective?
- Good
- People's needs were assessed and care was based on recognised good practice. Staff had relevant training, people received support with food and healthcare, and capacity and best-interest decisions were handled appropriately.
- Caring?
- Good
- People said staff were kind, helpful and respectful. Staff supported people's choices, privacy, dignity, independence, religious beliefs and personal goals.
- Responsive?
- Good
- Care plans were personalised and kept up to date. People were supported with communication, family relationships, activities, complaints and end-of-life wishes.
- Well-led?
- Good
- Inspectors found approachable managers, good communication and effective quality checks. The home had an open culture and used people's feedback and incidents to improve care.
What inspectors found, November 2022
Bennett Court was rated Good in all areas; inspectors found safe, kind and personalised care with effective management.
This was the first inspection since the home registered in December 2021. It was unannounced. Inspectors visited on 30 September 2022 and completed inspection activity on 28 October 2022.
Inspectors spoke with people living in the home, relatives and staff. They reviewed care plans, risk assessments, medicines records, recruitment files, training records, complaints, incidents and quality checks. They also checked infection prevention and control.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, good support with food and healthcare, respectful care and activities that reflected people's interests.
Inspectors found that the management team monitored quality, listened to people's views and acted on learning. This was the home's first inspection, so there was no previous rating to compare.
Enough staff
Inspectors found enough staff to meet people's needs, support activities and help people go out into the community.
“The service had enough staff to support people, take part in activities and enable visits in the community.” from the report
Skilled support
Staff had completed core training and received specialist training for the home's complex care needs.
“Staff told us they also received training which enabled them to support people with complex needs.” from the report
Respectful care
People were involved in decisions and staff respected their privacy, dignity, independence and individual beliefs.
“People felt valued by staff who showed genuine interest in their well-being and quality of life.” from the report
Personalised activities
Activities were based on people's interests and included support to use community facilities and maintain relationships.
“People were supported to engage in meaningful activities to suit their interests.” from the report
Effective management
Managers used audits, feedback and learning from incidents to monitor and improve the service.
“There was a culture of learning and improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's particular health, mobility and communication needs?
- 02How often would my relative's care plan and risk assessments be reviewed, and how would we be involved?
- 03What specialist training have staff completed for the needs of people living in this home?
- 04What activities and community visits could be arranged around my relative's interests and abilities?
- 05How would you involve my relative and our family in planning and recording end-of-life wishes?
This was an unannounced first inspection covering all five key questions, including infection prevention and control. This explanation was written from the published report of 17 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bennett Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 1 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Wakefield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.