CQC report explained · a nursing home
What the CQC found at Bendigo Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, there were enough staff, recruitment checks were completed, and medicines were administered safely. They also found effective infection control and systems for learning from incidents.
- Effective?
- Good
- People's physical, mental health and social needs were assessed. Staff had suitable training, supported people with eating and drinking, worked with health professionals and followed the Mental Capacity Act.
- Caring?
- Good
- Inspectors saw staff being kind, patient and respectful. People were involved in care decisions, and staff supported privacy, dignity, independence and contact with relatives and the community.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. The home supported communication needs, activities, religious preferences, visits, complaints and planning for end of life care.
- Well-led?
- Good
- Inspectors found clear leadership, quality checks and an open culture. Feedback from people, relatives and staff was collected and used to identify learning and improvements.
What inspectors found, August 2019
Bendigo Nursing Home was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 24 April 2019. Inspectors spoke with nine people living at the home, three relatives, five staff and the manager. They reviewed care records, medicines, staff files, accident and complaint records, and quality checks.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines systems, effective risk assessments and good infection control. People were supported with food, drink, healthcare and activities.
Inspectors saw kind and respectful care. People and relatives said staff knew them well and involved them in decisions. Care plans reflected people's needs, preferences, communication needs and end of life wishes.
This was the same overall rating as the previous inspection, published in August 2016. The report says legal requirements were met and that the service would continue to be monitored through the usual re-inspection programme.
Safe staffing and medicines
Inspectors found enough staff to care for people safely. Medicines were given by trained staff using organised systems and appropriate records.
“Medicines systems were organised and people were receiving their medicines when they should.” from the report
Kind and respectful care
Staff knew people well and supported them with kindness, patience and respect. People were involved in decisions about their care.
“Throughout the inspection, we observed staff approaching people with kindness, patience and respect.” from the report
Personalised support
Care plans included people's needs, preferences, interests and communication requirements. Staff adapted support as people's needs changed.
“Care plans were comprehensive and provided details that supported staff to provide a personalised service to people.” from the report
Strong management systems
The home had systems to monitor care quality, gather feedback and learn from incidents, complaints and other events.
“There was an embedded framework that monitored the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you meet my relative's specific nursing, mobility or health needs?
- 02How do you make sure medicines, including any as-required or covert medicines, are given safely?
- 03How will you support my relative's eating, drinking and any special diet needs?
- 04How will you support my relative's communication needs, interests, faith and contact with family?
- 05How are relatives involved in reviewing care plans and raising concerns?
This was an unannounced comprehensive inspection covering all five CQC questions, including the premises and care provided. This explanation was written from the published report of 3 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bendigo Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.