CQC report explained · a nursing home
What the CQC found at Belvedere Park Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, medicines were managed safely, staff understood safeguarding and infection control, and accidents were investigated.
- Effective?
- Good
- People's needs were assessed and care followed recognised guidance. Staff received training, people were supported with food and healthcare, and consent and best-interest decisions were recorded.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors saw staff respecting people's dignity, privacy, choices and independence.
- Responsive?
- Good
- Care was personalised to people's histories, preferences, communication needs and interests. Activities were provided, relatives were welcomed, and complaints were investigated.
- Well-led?
- Good
- The management team was described as approachable and open. Quality checks, feedback, improvement plans and learning from incidents were in place.
What inspectors found, May 2020
Rated Good; inspectors found safe, kind and personalised care with effective management across all five areas.
This was an unannounced inspection on 23 January 2020. Inspectors spoke with people living in the home, relatives, staff and visiting health and social care professionals. They reviewed care records, medicines records, recruitment files, training information and quality checks.
The inspectors found that people were safe and received their medicines as prescribed. Staff understood people's risks, followed infection control guidance and reviewed accidents and incidents. Care was planned around people's needs, staff were trained, and people could access health professionals when needed.
People and relatives described kind and welcoming care. Staff knew people well, respected their privacy and supported their choices. Activities reflected people's interests, complaints were investigated, and the management team was described as open and approachable. All five areas were rated Good.
Safe care
Staff understood people's risks and how to protect them from avoidable harm. Risk assessments were up to date and guidance was in place.
“People were supported by knowledgeable staff who understood how to keep them safe and protect them from avoidable harm.” from the report
Kind and respectful staff
Inspectors saw staff being compassionate and considerate. People were supported with dignity and staff knew their individual needs.
“People were supported by compassionate staff who knew people well and championed their rights.” from the report
Personalised support
Care plans included people's histories, preferences, cultural and spiritual needs, and activities they enjoyed. Staff adapted care to the individual.
“We saw staff were able to provide personalised care tailored to the needs and wishes of the individual.” from the report
Good leadership
People, relatives and staff said the registered manager was approachable and listened to feedback. Quality checks and improvement plans were being used.
“The registered manager and his management team were open, approachable and focussed on providing person centred care.” from the report
End of life support
Staff had training and guidance to support people at the end of their lives. People's wishes were recorded and visiting professionals spoke positively about this care.
“Visiting health professionals told us that the end of life care provided was "very good" and staff understood how to support people and relatives well during this period.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you review staffing levels at night, and how would you respond if more staff were needed?
- 02How often are each person's risks and care plans reviewed, and how are changes passed to all staff?
- 03How are staff trained and checked as competent to administer medicines, including medicines prescribed only when needed?
- 04How do you make sure activities continue to reflect each person's interests, culture and communication needs?
- 05How are people's end of life wishes recorded and shared with staff and relevant health professionals?
This was an unannounced planned inspection covering all five key questions and both the care provided and the premises; the report says it was the first inspection of the newly registered service. This explanation was written from the published report of 16 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Belvedere Park Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 6 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.