CQC report explained · a nursing home
What the CQC found at Belong Wigan Care Village
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, testing people and staff, managing admissions and maintaining infection prevention arrangements.
- Effective?
- Outstanding
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Belong Wigan Care Village was inspected but not rated; inspectors were assured about its infection prevention and control measures.
Inspectors visited on 16 February 2021. The visit was announced and targeted, focusing only on infection prevention and control measures.
They found clear information for visitors, symptom screening, individually assessed visits and video calls to help people stay in contact with loved ones. New admissions were tested and isolated for 14 days in line with the guidance at that time.
Inspectors were assured about the use of protective equipment, cleaning, testing, shielding, social distancing and the arrangements for preventing or managing outbreaks. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor safety
Visitors were screened for COVID-19 symptoms. Visits were assessed individually and plans were in place for them.
“Any visitors to the service were screened for symptoms of COVID-19 on arrival.” from the report
Safe admissions
People were tested before admission, then isolated and observed for symptoms.
“The service ensured people had been tested for COVID-19 prior to being admitted.” from the report
Protective equipment
The home displayed instructions about using protective equipment and handwashing, and staff were observed using protective equipment correctly.
“Staff were observed to use PPE appropriately.” from the report
Cleaning
Cleaning schedules covered frequently touched areas, and records showed that the schedules were being followed.
“Records of cleaning showed compliance with the schedules.” from the report
Staff arrangements
Staff in higher-risk groups had risk assessments. Staff worked in one unit and did not work in other services.
“All staff worked in only one unit and did not work in other services.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the February 2021 inspection?
- 02How are visits currently assessed, and what alternatives are offered if an in-person visit is not possible?
- 03How do you manage testing and isolation when someone is newly admitted?
- 04How often are frequently touched areas cleaned, and how is this checked?
- 05Do staff still work in only one unit, or do they now work across different units or services?
This was an announced targeted inspection of infection prevention and control measures; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 27 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Rated Outstanding overall; inspectors found exceptional person-centred care, with safety rated Good.
This was an unannounced inspection on 18 and 20 December 2018. Inspectors spoke with people living at the home, relatives, professionals and staff. They observed care and checked care records, medicines, recruitment, training and management records.
The home was rated Outstanding overall. Effective care, kindness, responsiveness and leadership were all rated Outstanding. Inspectors found people were treated as individuals, supported to stay independent and offered many activities, including personalised exercise and end of life care.
Safety was rated Good. Inspectors found enough staff, safe recruitment, suitable medicines systems, good infection control and careful risk management. The overall rating improved from Good at the previous inspection in May 2016.
Kind, personal care
People and relatives described care as exceptional. Staff were patient, attentive and willing to go beyond the basic support expected.
“Without exception all the people we spoke commended the exceptional quality of the care they received” from the report
Support for independence
The home supported people to take positive, informed risks and work towards their own goals. Exercise and therapy helped some people improve their mobility and confidence.
“An innovative and person-centred approach to risk meant people remained not only safe but also happy and content.” from the report
Personalised activities
Activities were based on people's histories, interests and wishes. People could join group activities, receive one-to-one support and continue hobbies.
“Activities and stimulation were central to people's stay at Belong Care Village.” from the report
Skilled staff
Inspectors found staff were knowledgeable and received regular training, supervision and support to develop their careers.
“Without exception, all the staff know what they're doing and how to treat us right” from the report
Strong communication
Information was shared across the home and with families and health professionals. Electronic records helped staff understand people's current needs and risks.
“Good systems of communication on the households and across the whole of the service ensured a positive and speedy response to need.” from the report
Welcoming to families
Relatives and friends were welcomed at any time. A guest suite allowed some relatives to stay close to a person, including at the end of life.
“The care provided extended to relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to remain independent while managing their specific risks?
- 02What activities and exercise would be suitable for my relative, and how would you adapt them to their interests and abilities?
- 03How would you communicate with my relative if they had difficulty speaking, hearing or understanding information?
- 04How would you involve our family in care reviews and tell us about changes in my relative's health?
- 05What end of life care could you provide, and how would you involve my relative and our family in planning it?
This was an unannounced comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 29 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Belong Wigan Care Village
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Outstandingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 12 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Wigan
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.