CQC report explained · a residential care home
What the CQC found at Bellstone Residential Care Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, accessing testing and managing possible outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors found good infection-control arrangements during a targeted COVID-19 inspection.
The inspection took place on 11 February 2021. It was announced and focused only on infection prevention and control during the coronavirus pandemic.
Inspectors found the home was clean and hygienic. Staff had suitable protective equipment and were observed using it properly. Testing, social distancing, shielding and safe admissions were also in place.
The home was inspected but not rated. This means the visit did not provide an overall quality rating or ratings for most areas of care.
Clean environment
The home was clean and hygienic. Cleaning schedules and checks were used to make sure cleaning was completed and risks were reduced.
“The service was clean and hygienic. Cleaning schedules and checks by the registered manager ensured the schedules were followed and risks were reduced.” from the report
Protective equipment
Protective equipment was available and staff were observed wearing it appropriately. Staff had also received infection-control and coronavirus training.
“There was personal protective equipment (PPE) available, and we observed staff were wearing PPE appropriately.” from the report
Testing and outbreak planning
Testing for people living at the home and staff followed government guidance. Inspectors found procedures to reduce infection risks and manage possible outbreaks.
“Testing for people using the service and staff, was in line with government guidance.” from the report
Safe visiting and admissions
The home had systems to reduce infection risks for people entering or leaving, and inspectors were assured that visitors and new admissions were managed safely.
“There were systems to reduce the risks of exposure to COVID-19 from individuals entering and leaving the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently checking that cleaning schedules are completed and followed?
- 02How do you make sure staff have suitable protective equipment and use it correctly?
- 03How are people living at the home and staff currently tested for infections?
- 04What are your current arrangements for visitors and people being admitted to the home?
- 05How would you manage an infection outbreak, and when was your infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control under the Safe question; it did not assess the other four questions or give an overall quality rating. This explanation was written from the published report of 23 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Bellstone Residential Care Limited was rated Good, with safe, kind and personalised care found across all five areas.
This was an unannounced, comprehensive inspection on 12 January 2018. The inspector spoke with seven people, two relatives, four staff and a visiting health professional. They also observed care and checked care records, recruitment files, training and quality checks.
The home was found to provide safe, effective, caring and responsive care. Medicines were managed safely, staff were available, the home was clean, and people's risks and health needs were assessed. People were supported to make choices, keep their independence and take part in activities.
The home was also judged well-led. Managers asked people, relatives and staff for their views and used audits and feedback to identify improvements. The overall rating remained Good, the same as at the inspection on 8 February 2016.
Safe medicines support
Staff were trained in medicines management, their practice was checked, and records showed medicines were given when needed.
“Medicines continued to be administered safely.” from the report
Kind and respectful care
Inspectors saw staff listening to people, supporting them when upset and encouraging independence while respecting privacy.
“We saw caring interactions between staff and people.” from the report
Personalised support
Care plans included people's conditions, routines, likes and dislikes. People were involved in planning their care and choosing how their bedrooms were arranged.
“People's care records showed that people's needs and preferences continued to be assessed, planned for and met.” from the report
Good management oversight
Managers used meetings, questionnaires, audits and reviews of incidents to listen to people and improve the home.
“The registered managers continued to undertake a programme of audits to assess the quality of the service and identify issues.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff vacancies are there now, and how are staffing levels checked each day?
- 02How would you support my relative if they needed nursing care or a hospital admission?
- 03How are my relative's food, drink and dietary preferences recorded and reviewed?
- 04What activities are available, and how do you make sure they match each person's interests?
- 05How would you involve my relative and our family in decisions about end-of-life care?
This was an unannounced comprehensive inspection covering the care home, its premises and care provided; the home does not provide nursing care. This explanation was written from the published report of 10 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bellstone Residential Care Limited
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Bellstone Residential Care Limited →
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Bellstone Residential Care Limited →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 16 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of Suffolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.