CQC report explained · a residential care home
What the CQC found at Bel-Esprit Social Care Ltd
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe recruitment, enough staff, suitable risk assessments, safe medicines practices and good infection control.
- Effective?
- Good
- People’s needs and choices were assessed and reflected in their care plans. Staff had suitable training and supported healthcare, nutrition, consent and independence.
- Caring?
- Good
- Staff were kind, patient and attentive. People were involved in decisions, and inspectors found that privacy, dignity and independence were respected.
- Responsive?
- Good
- Care plans were individualised and included people’s preferences and signs of distress. The home supported communication, activities, education, relationships and complaints.
- Well-led?
- Good
- The home was described as well-run, open and supportive. However, the auditing system needed to show lessons learned and actions taken more clearly.
What inspectors found, April 2022
Rated Good; inspectors found safe, kind and person-centred care, with auditing needing further development.
This was the home’s first inspection since registration. It was unannounced and took place on 11 March 2022. One inspector spoke with a resident, a relative, staff and visiting professionals, and checked care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, received medicines safely, and were supported by enough suitably recruited staff.
Care was tailored to people’s needs and choices. Staff supported independence, privacy, activities, education and access to healthcare. Relatives described staff as caring and kind.
The main improvement point was the audit system. The provider was asked to develop it so that lessons learned and actions taken were recorded more clearly. This was a recommendation, not a regulatory breach.
Safe care and medicines
Inspectors found that people were protected from abuse and avoidable harm. Medicines were managed safely, with staff training and checks.
“Medicines were managed safely. Staff received medicine management training and competency checks were carried out.” from the report
Kind and respectful staff
People were supported by patient and attentive staff. Inspectors saw positive relationships and respectful interactions.
“People were supported by kind and attentive staff.” from the report
Choice and independence
People were involved in decisions about their care and encouraged to become more independent. Their privacy and dignity were maintained.
“Staff promoted people's independence through providing encouragement and appropriate support where it was needed.” from the report
Personalised support
Care plans included people’s life histories, preferences and early warning signs of distress. Activities and communication were adapted to individual needs.
“People's care plans were individualised and included their life history, preferences and early warning signs they may be distressed.” from the report
Supportive leadership
The provider and manager were visible and approachable. Staff, residents and relatives were encouraged to give feedback.
“The service was welcoming and the atmosphere was warm and supportive.” from the report
Audits needed more detail
needs fixingThe home had an auditing process, but it did not fully show what lessons had been learned or what actions had been taken. Inspectors recommended improving this system.
“The provider and registered manager had recognised that although an auditing process was in place, this needed to be further developed to capture lessons learned.” from the report
- 01How have you improved the audit system to record lessons learned and actions taken?
- 02How will staffing levels be reviewed if more people move into the home?
- 03How will you involve my relative and our family in writing and reviewing the care plan?
- 04What activities, education or community opportunities would be available for my relative?
- 05How are complaints recorded, investigated and used to improve the service?
This was the first inspection of the newly registered care home and covered all five CQC question areas, including infection prevention and control. This explanation was written from the published report of 12 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bel-Esprit Social Care Ltd
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2020
Registered with the Care Quality Commission on 3 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.