CQC report explained · a residential care home
What the CQC found at Beechside Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place. This included safe visiting, admissions, use of protective equipment, testing, cleaning and outbreak planning.
- Effective?
- Good
- This area was not covered by the targeted inspection.
- Caring?
- Good
- This area was not covered by the targeted inspection.
- Responsive?
- Good
- This area was not covered by the targeted inspection.
- Well-led?
- Good
- This area was not covered by the targeted inspection.
What inspectors found, December 2020
Beechside Residential Care Home was inspected but not rated; inspectors were assured about infection control and COVID-19 safety measures.
This was an announced, targeted inspection on 5 November 2020. Inspectors looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found safe visiting arrangements, although visits were restricted to essential visitors. They found that shielding, social distancing, admissions, cleaning and the use of protective equipment followed the required procedures.
Testing was available for residents and staff. People were supported to keep in touch with family and friends by telephone and video calls.
The home was inspected but not rated. This means the visit did not give an overall quality rating or ratings for the other care areas.
Infection control
Inspectors were assured that the home had measures to prevent and manage infection, including up-to-date policies and suitable cleaning arrangements.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Protective equipment
There were supplies of protective equipment and cleaning products. Staff had training and followed the guidance for using and disposing of protective equipment.
“We were assured that the provider was using PPE effectively and safely.” from the report
Testing and admissions
The home had safe procedures for admitting people and was accessing regular testing for residents and staff.
“We were assured that the provider was accessing testing for people using the service and staff.” from the report
Family contact
People were supported to keep in touch with family and friends through telephone and video calls while visiting was restricted.
“People were provided with the support they needed to maintain regular contact with family and friends.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements, and when can family members visit in person?
- 02How are residents and staff currently tested for infections?
- 03What protective equipment and cleaning arrangements are in place now?
- 04How would you manage an infection outbreak, and how would families be informed?
- 05What arrangements are available for residents who cannot receive visitors to keep in touch with family?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 2 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good; inspectors found safe, kind and personalised care, with some records and quality checks needing improvement.
This was a planned inspection carried out on 5 and 8 March 2019. The first day was unannounced and the second was announced. Inspectors spoke with people, relatives and staff, observed care, and checked medicines, care records, recruitment, training, safety and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe and cared for, staff knew people well, medicines were given as prescribed, and there were enough suitably skilled staff.
The home supported people's choices and worked with health professionals. Inspectors also found a friendly atmosphere, personalised care, activities and good responses to complaints. Some improvements were needed in formal quality checks, mealtime arrangements and medicine recording, although action was taken during the inspection.
Caring relationships
People and relatives consistently described staff as kind and caring. Inspectors saw warm relationships and staff taking time to talk with people.
“We observed that staff had built positive warm relationships with people.” from the report
Safe staffing
There was a consistent staff team, with enough suitably skilled and experienced staff. The home did not use agency staff.
“There were enough suitably skilled and experienced staff available to support people.” from the report
Good complaint response
The one written complaint received since the previous inspection was investigated thoroughly. The provider kept the complainant updated and followed an action plan.
“This robust response showed that the provider takes complaints seriously, learns from them and takes action to improve.” from the report
Dementia-friendly improvements
The providers had identified that people's needs were changing and had begun adapting shared spaces, access to the garden and signs around the home.
“The providers had been pro-active in making a number of changes and had a clear plan in place for continuing to improve their service.” from the report
Formal quality checks
needs fixingQuality checks were carried out but were not always formal or recorded. Inspectors said a more formal audit process could identify smaller problems sooner.
“Checks on the quality of the service were undertaken, however these were not always formal or recorded.” from the report
Mealtime arrangements
minorThe lunchtime meal was noisy and chaotic on the first inspection day. Staff took action to make it calmer by the second day.
“On the first day of the inspection the lunchtime meal was noisy and chaotic.” from the report
- 01How are formal quality audits now recorded, and how do you make sure smaller issues are identified and acted on?
- 02What changes were made to lunchtime arrangements after inspectors found the meal noisy and chaotic?
- 03How are you recording where patches and creams are applied, and how are the related risk assessments kept up to date?
- 04How do you support people living with dementia to use the shared spaces, garden and signs around the home?
- 05How do you check that care plans continue to reflect people's changing needs and choices?
This was a planned inspection that looked at the premises, care provided and all five CQC questions, using observations, conversations and records. This explanation was written from the published report of 11 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beechside Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Beechside Residential Care Home →
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Beechside Residential Care Home →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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