CQC report explained · a residential care home
What the CQC found at Beechmore Court
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control arrangements during the COVID-19 pandemic.
Inspectors visited the home on 5 March 2021. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
They found good practice in visiting arrangements, testing, infection controls and the layout of the building. The home had a visiting pod, supported garden visits and used phone and video calls to help people stay in touch with relatives.
Inspectors were assured that the home was using personal protective equipment safely, following social distancing rules, managing admissions and outbreaks, and keeping its infection control policy up to date.
The service was inspected but not rated. This means the report does not give an overall quality rating or a full rating for all five areas of care.
Family visiting
The home had adapted a conservatory into a visiting pod and supported garden visits, phone calls and video calls.
“The provider had adapted a conservatory to include a visiting pod with an intercom, allowing family and friends to visit without entering the main building.” from the report
Building layout
The premises had been changed to support zoning measures intended to help manage infection risks.
“The premises had been adapted to support zoning measures.” from the report
Infection controls
Inspectors were assured that the home had arrangements for testing, admissions, personal protective equipment, social distancing and outbreak management.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, and is the visiting pod still available?
- 02How do you test people using the service and staff when there is an infection concern?
- 03What is your current process for admitting someone from hospital or the community?
- 04How do staff use personal protective equipment and manage social distancing?
- 05How are staff who may be more vulnerable to COVID-19 supported and risk assessed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Beechmore Court was rated Good; inspectors found safe, kind and personalised care, with a medicines audit issue corrected during the inspection.
Inspectors visited without notice on 14 March 2018. They observed care, spoke with people, relatives and staff, and checked care plans, staff records, medicines, audits and parts of the building.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks and medicines were managed safely, staff were trained, people were treated with respect, and care was based on individual needs and preferences.
The home had recently managed an outbreak of respiratory illness by taking advice, restricting visitors, isolating people with symptoms and increasing cleaning. Inspectors also found that a medicines audit did not record the number of boxed tablets, but the manager took prompt action to put this right.
Safe staffing
People and staff said there were enough staff, and inspectors observed that care was provided without undue delay.
“During our inspection we observed there were enough staff on duty to meet people's care needs in a timely manner.” from the report
Personalised support
Care plans included individual preferences, including personal care choices, communication needs, food and drink support, and end-of-life wishes.
“Care plans documented how people's needs should be met and provided detailed guidance for staff on how best to support people to meet their identified needs and wishes.” from the report
Activities and social life
The home offered group and individual activities, outings, religious activities and opportunities for social interaction.
“There was a range of activities offered to people to support their need for social interaction and stimulation.” from the report
Responsive management
The home had regular audits, meetings and surveys. Suggestions were recorded and action plans were used to make changes.
“Were people had made comments or suggestions about the service we saw an action plan was implemented to address them.” from the report
Medicines audit detail
needs fixingThe weekly medicines audit did not record the actual number of boxed tablets, and the deputy manager could not say how many should have remained. The manager took prompt action during the inspection to improve the records.
“However the audit did not record the actual number of boxed tablets in reconciliation with the MAR's.” from the report
- 01How do you now record and check the number of boxed medicines remaining?
- 02How would you support my relative's specific risks, such as falls, choking, epilepsy, skin care or swallowing difficulties?
- 03How would you support my relative's food preferences, allergies and any swallowing or weight-loss needs?
- 04What activities and outings would be suitable for my relative, including individual activities if they do not join groups?
- 05How would you record and respect my relative's communication, religious, cultural and end-of-life wishes?
This was an unannounced inspection covering all five questions, including care, records, staff, medicines, management systems and parts of the building. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beechmore Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 7 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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