CQC report explained · a residential care home
What the CQC found at Beechcroft - Cheltenham
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks linked to their care. Inspectors found enough familiar staff, safe medicine management and suitable plans for risks such as epilepsy, anxiety and choking.
- Effective?
- Good
- Staff had training and understood how to support decision-making under the Mental Capacity Act. People’s health, dietary and accommodation needs were assessed and supported with help from health professionals.
- Caring?
- Outstanding
- Staff went beyond basic care to support people’s wellbeing, communication, dignity, family relationships and personal goals. Inspectors saw a strong person-centred culture.
- Responsive?
- Good
- Care was tailored to people’s preferences and abilities. People were supported with activities, holidays, family visits, community trips and developing independence.
- Well-led?
- Good
- The home had stable leadership, regular staff support and several quality checks. The provider and manager used audits, meetings and development plans to monitor and improve the service.
What inspectors found, May 2018
Rated Good, with Outstanding caring; inspectors found safe, personalised support and strong leadership.
This was a comprehensive routine inspection. The inspector visited the home on 18 December 2017 and the provider’s regional office on 9 January 2018. They met the three people living there, observed care, spoke with relatives, staff and health professionals, and reviewed care, medicine, staff and management records.
The home was rated Good overall. It was rated Good for Safe, Effective, Responsive and Well-led. Caring was rated Outstanding. Inspectors found that people were protected from harm, had suitable care plans, received their medicines as prescribed and had access to health professionals.
Inspectors found especially caring support. Staff knew people well, helped them communicate and make choices, supported family relationships, and helped people build confidence and independence. The home had systems to check quality and act on improvements.
Kind and personal care
Staff understood people’s needs and used creative approaches to reduce anxiety and help people communicate. Inspectors found staff went beyond usual expectations to support wellbeing.
“Social care workers went the extra mile to promote people's wellbeing needs.” from the report
Choice and independence
People were supported to make everyday choices, develop skills and take part in activities they enjoyed. Their progress was recorded and celebrated.
“People were supported to develop their confidence and independence.” from the report
Family relationships
The home helped people maintain contact with relatives through visits, meals out and family activities. Relatives were involved in care planning and kept informed about changes.
“People's ongoing relationships with their family and people important to them were creatively supported and prioritised by the staff and registered manager.” from the report
Safe staffing and medicines
Inspectors found enough familiar staff to meet people’s needs and support community activities. Medicines were recorded, stored securely and given as prescribed.
“There were enough social care workers deployed to ensure people were safe and their well-being needs were met.” from the report
Strong oversight
The provider and manager used regular monitoring visits, audits and action plans to check care, safety and records. Staff also received support and development opportunities.
“The quality, safety and effectiveness of the service was monitored by a wide variety of quality assurance processes and audits.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative’s particular communication needs and help them make everyday choices?
- 02What plans and staff training are in place for my relative’s health risks, such as epilepsy, anxiety, choking or dietary needs?
- 03How would you support my relative to build independence and take part in activities in the community?
- 04How are relatives kept informed about care plan changes, achievements and activities?
- 05How do you check that medicines, risk assessments and care plans remain accurate and up to date?
This was a comprehensive routine inspection of the home, with a further visit to the provider’s regional office to review quality and governance systems. This explanation was written from the published report of 15 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beechcroft - Cheltenham
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 6 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.