What the CQC found at Beech House

People said they felt safe at the home. Staff understood safeguarding procedures and knew how to raise concerns.

“People told us they felt safe. Risks to them were identified and well managed.” from the report

Recruitment checks were completed before staff started work. Inspectors saw staff available to meet people's needs.

“There were safe systems of staff recruitment in place. All required checks had been undertaken prior to people commencing employment.” from the report

Medicines were stored and given safely. Staff were trained and their competence was checked regularly.

“Staff were trained to administer medicines and had their competency checked regularly to ensure they were safe to do so.” from the report

The managers understood their responsibilities and used audits and monitoring to oversee the service and its improvement work.

“Audits were thorough, and we saw evidence of provider oversight and monitoring in place.” from the report

People and relatives gave positive feedback. Meetings helped people and staff share views and discuss improvements.

“Management take our concerns on board.” from the report

Parts of the home needed refreshing and upgrading. Inspectors said this was not unsafe, and improvement work was under way.

“Parts of the décor were tired and in need of refreshing.” from the report

The provider had generally made the required notifications to CQC, but one incident had not been reported. This was corrected during the inspection.

“The provider had notified CQC as required although we did find one incident that was not reported.” from the report