CQC report explained · a residential care home
What the CQC found at Beech Grove Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed. This included visitor screening, testing, safe admissions, PPE, cleaning, social distancing and updated policies.
- Effective?
- Good
- Not assessed in this targeted inspection.
- Caring?
- Good
- Not assessed in this targeted inspection.
- Responsive?
- Good
- Not assessed in this targeted inspection.
- Well-led?
- Good
- Not assessed in this targeted inspection.
What inspectors found, March 2021
Targeted infection-control inspection; inspectors were assured the home had effective COVID-19 safety measures, but no overall rating was given.
Inspectors visited on 9 March 2021. This was an announced, targeted inspection focused on infection prevention and control during the COVID-19 pandemic.
They found visitor screening, testing, safe admissions, social distancing, PPE use and cleaning arrangements in place. Staff were using PPE properly, and there were enough staff to provide continuity if there was a shortage.
The home was clean and hygienic, with updated infection-control policies, regular audits and good ventilation. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection-control procedures
The home had infection-control procedures that staff understood and followed. Policies, procedures and risk assessments relating to COVID-19 were up to date.
“The registered manager had established effective infection prevention and control procedures which were understood and followed by the staff.” from the report
PPE and testing
There were plentiful PPE supplies, with stocks monitored carefully. Regular COVID-19 testing was in place for staff and residents.
“There were plentiful supplies of PPE and stocks were carefully monitored.” from the report
Clean and suitable environment
Inspectors found the home clean and hygienic. Its layout supported social distancing, and staff followed an enhanced cleaning schedule.
“The premises had a good level of cleanliness and was hygienic throughout.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors screened now, and what protective equipment must they use when entering the home?
- 02What COVID-19 or other infection testing is currently provided for residents and staff?
- 03How do you manage admissions, including testing and any period of self-isolation?
- 04How do you make sure there is enough PPE available and that staff use and dispose of it safely?
- 05What arrangements are in place to maintain staffing if there is a staff shortage?
This was a targeted inspection of infection prevention and control under Safe only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 18 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Beech Grove Care Home was rated Good; inspectors found safe, kind and responsive care, with minor record-keeping shortfalls addressed during the inspection.
This was an unannounced planned inspection on 14 and 15 January 2020. Inspectors spoke with people living in the home, relatives, staff and a visiting healthcare professional. They reviewed care records, medicines records, recruitment information and management records, and observed staff supporting people.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and that staff were kind and caring. Inspectors found enough staff, safe medicines practice, suitable risk assessments, clean surroundings and appropriate recruitment checks.
Inspectors also found that people received personalised care, had their health and nutritional needs supported, and could take part in activities and make choices. Minor shortfalls in some medicines records and care plan documents were dealt with during the inspection. The previous overall rating was also Good.
People felt safe
People told inspectors they felt safe and were happy with their care. Staff understood how to recognise and report safeguarding concerns.
“People told us they felt safe and were happy with the care and support they received.” from the report
Kind and respectful staff
Inspectors observed warm, friendly interactions. Staff knew people's needs and preferences and supported their dignity and independence.
“Staff interacted with people in a warm and friendly manner and people were comfortable in the presence of staff who were supporting them.” from the report
Personalised support
People had individual care plans covering their needs and preferences. Staff knew people well and responded to changes in their needs.
“People received person-centred care and support in a way that was flexible and responsive to their needs.” from the report
Good management checks
The management team carried out audits and checks, used action plans and encouraged staff to raise concerns and suggest improvements.
“The management team carried out a number of audits and checks covering all aspects of the service.” from the report
Minor medicines record gaps
minorInspectors found minor shortfalls in some medicines records. The registered manager addressed these during the inspection.
“We found minor shortfalls in some medicines' records, which the registered manager addressed during the inspection.” from the report
Minor care plan documentation gaps
minorSome care plan documents had minor shortfalls. These were addressed during the inspection.
“We found minor shortfalls in some of the care plan documentation. These issues were addressed during the inspection.” from the report
- 01What changes were made to the medicines records after the minor shortfalls were found?
- 02How do you check that care plans remain accurate and reflect people's current needs?
- 03How often are residents' meetings held, and how are people's suggestions acted on?
- 04How will you support my relative's preferred activities, routines, diet and communication needs?
- 05How do staff identify and respond if my relative's health begins to deteriorate?
This was an unannounced planned inspection covering all five CQC questions, and the previous Good ratings were retained. This explanation was written from the published report of 8 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beech Grove Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015
Registered with the Care Quality Commission on 22 May 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.