CQC report explained · a residential care home
What the CQC found at Bedford House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding arrangements, well-managed risks, safe medicines systems and enough suitably checked staff. Infection prevention arrangements and emergency plans were also in place.
- Effective?
- Good
- Staff had relevant training and supervision. People were supported with healthcare, nutrition and hydration, and staff followed the principles of consent and least restrictive care.
- Caring?
- Good
- People were involved in decisions about their daily lives. Staff promoted dignity, privacy and independence, and inspectors observed warm interactions.
- Responsive?
- Good
- Care plans recorded people's preferences and communication needs. Staff supported meaningful activities, relationships and access to interests inside and outside the home.
- Well-led?
- Good
- The provider had quality checks, audits and action plans to improve care. Staff and people gave positive feedback about the management, although there was not a registered manager in post during the inspection.
What inspectors found, August 2023
Bedford House rated Good; inspectors found safe, kind and personalised care, with the manager's registration application still pending.
The inspection took place on 4 May 2023. One inspector spoke with one person living at the home and four staff members. Records checked included care, medicines, training, fire safety and recruitment records.
Inspectors found people were safe and supported by enough staff. Medicines were managed safely. Staff knew people's needs, supported access to health services, respected people's choices and treated them with kindness and dignity. Activities and care were tailored to people's interests and preferences.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the service was registered in February 2022. There was no previous rating to compare. The manager had applied to become registered with CQC, but was not registered at the time of the visit.
Safe medicines
Staff were trained and checked as competent to manage medicines. The home also had suitable arrangements for ordering, storing and disposing of medicines.
“Medicines were managed safely to ensure people received them in accordance with their health needs and the prescriber's instructions.” from the report
Kind and respectful staff
People described staff as kind. Inspectors saw warm interactions and found that staff promoted dignity, privacy and independence.
“People were treated well and supported in line with their support needs.” from the report
Personalised support
Care plans included people's preferences and important relationships. Staff supported people to take part in activities that mattered to them.
“People received personalised care and told us they were involved in reviewing their care.” from the report
Health support
Staff supported people to attend health appointments and sought medical advice when needed. Records were updated with professional guidance.
“People were supported to attend health appointments, including their GP, dental examinations and with mental health professionals.” from the report
Registered manager not yet in post
minorThe home did not have a registered manager at the time of inspection. The service manager had submitted an application to register, so families may want to check its progress.
“At the time of our inspection there was not a registered manager in post however the manager of the service had submitted their application to register.” from the report
- 01What is the current progress of the manager's application to register with CQC?
- 02How are my relative's care plans and risk assessments reviewed when their needs or preferences change?
- 03How will you make sure staff remain competent to administer my relative's medicines, including any medicines prescribed when required?
- 04What activities and community opportunities would be available for my relative based on their interests?
- 05How would you keep me involved in reviews and informed about any health concerns or incidents?
This was the first inspection and covered all five key questions, but CQC could only inspect personal care and wider social care for people receiving personal care; at the visit, one of the five people using the home received personal care. This explanation was written from the published report of 24 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bedford House
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022
Registered with the Care Quality Commission on 17 February 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.