CQC report explained · a nursing home
What the CQC found at Beckenham Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, staff understood how to reduce them, medicines were managed safely and there were enough staff. A fire safety requirement remained outstanding under an enforcement notice at the time of inspection.
- Effective?
- Good
- People's needs were assessed and care plans were reviewed. Staff had relevant training and supervision, people received support with food and drink, and they could access healthcare services when needed.
- Caring?
- Good
- People said staff treated them with kindness and respect. Inspectors observed staff protecting privacy, explaining care and encouraging people to remain independent.
- Responsive?
- Good
- Care plans described people's individual needs, preferences and history. The home offered varied activities, had a complaints process and recorded people's end of life wishes.
- Well-led?
- Good
- The home had a registered manager and systems for checking quality, incidents, medicines, care plans and safety. People, relatives and staff were asked for their views, and managers used this feedback to plan improvements.
What inspectors found, July 2022
Rated Good; inspectors found safe, kind and well-organised care, but noted an outstanding fire safety requirement and mixed views about food.
This was the first planned, unannounced inspection of the newly registered home. Inspectors visited on 12 and 14 July 2022. They spoke with people living there, staff and managers, observed care, and checked care, medicine, recruitment and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable care plans, trained staff, access to healthcare and respectful care. People were supported with activities, food and communication in ways suited to their needs.
There was one important safety issue still being completed. The London Fire Brigade had found a breach of fire safety regulations and issued an enforcement notice. The home had completed all but one requirement by the inspection, and was working on the remaining action. People and relatives also gave mixed views about the food, which managers said they were working to improve.
People felt safe
People told inspectors they felt safe. Staff had safeguarding training and understood how to report concerns.
“People using the service told us they felt safe.” from the report
Respectful care
People described staff as kind and respectful. Inspectors saw staff protect privacy and support people's independence.
“People told us they were treated with kindness and respect.” from the report
Personalised support
Care plans included people's health needs, life history, relationships and cultural or spiritual preferences. Staff could explain how individuals liked to be supported.
“Care plans also contained information about people's life experience and history, relationships that were important to them, and their religious, spiritual and cultural needs.” from the report
Activities and engagement
People could take part in a wide range of activities, including reading, walking, films, quizzes, yoga, drawing and church services.
“People were supported to partake in daily activities that met their needs.” from the report
Quality monitoring
Managers used regular audits and reviews to check care, medicines, safety, incidents, complaints and infection control. They recorded actions when improvements were needed.
“Regular audits were carried out on areas for example medicines, health and safety, care plans, infection control, incidents and accidents, safeguarding and complaints.” from the report
Fire safety action still outstanding
seriousThe London Fire Brigade had found the home in breach of fire safety regulations and issued an enforcement notice. By the inspection, all but one requirement had been addressed, with the final requirement still being worked on.
“London Fire Brigade visited the home on 24 February 2022 and found the home was in breach of fire safety regulations.” from the report
Food was not always consistent
needs fixingPeople gave varied views about the food. Managers were aware of some problems and were working with kitchen staff and residents to improve it.
“It varies, but it's reasonably okay I suppose. It has bad patches where you wonder who and where they get their instructions from.” from the report
- 01Has the remaining fire safety requirement now been completed, and has the London Fire Brigade enforcement notice been closed?
- 02What changes have been made to improve the consistency and quality of the food?
- 03How are people's individual eating and drinking risks, including choking risks and modified diets, checked in daily practice?
- 04How are complaints and suggestions recorded, and how will the home show us what action was taken?
- 05How often are care plans and risk assessments reviewed when a person's needs or mobility change?
This was the first planned inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 27 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beckenham Park Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022
Registered with the Care Quality Commission on 13 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bromley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.