CQC report explained · a residential care home
What the CQC found at Beck House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2018
Rated Good overall, with Outstanding responsiveness; inspectors found caring, safe support that was tailored closely to people's lives.
This was an unannounced inspection on 7 March 2018. One inspector visited the home, spoke with six people, staff, the manager, relatives and healthcare professionals, and reviewed care records and quality checks.
The home supported younger adults with learning disabilities, autism and complex needs. Inspectors found people were safe, staff understood their needs, medicines were managed safely and people received kind, respectful care.
The strongest area was responsiveness, which improved to Outstanding. People had individual activities, flexible routines and support to build independence, join in with their community and maintain relationships. The other four areas remained Good.
Personalised activities
People had flexible timetables based on their interests and goals. They were supported to take part in activities, trips and holidays that mattered to them.
“People had unique flexible time-tables that were varied and promoted independence and social engagement.” from the report
Kind relationships
Inspectors saw staff treating people with warmth, compassion and respect. Staff knew people well and adapted their support to individual preferences.
“Staff had built up extremely supportive strong caring relationships with people.” from the report
Safety and medicines
Staff understood safeguarding and risk management. Medicines records were accurate and up to date, and medicines were stored securely.
“Medicine administration records we viewed had been completed accurately and were up to date.” from the report
Accessible communication
Care plans and information were available in formats people could understand, including pictures and easy-read documents. Staff used people's communication styles to understand their wishes.
“Care plans and risk assessments had been created in a pictorial format.” from the report
Quality monitoring
The provider and manager carried out regular checks and acted on feedback and identified improvements. Staff and families were able to share their views.
“There were robust quality assurance systems in place to monitor the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you create and review a flexible timetable based on my relative's interests, goals and communication needs?
- 02What pictorial, easy-read or other accessible information would you provide for my relative?
- 03How has the change to smaller staff groups affected people's routines, confidence and behaviour?
- 04How would you support my relative with healthcare appointments or an emergency hospital admission?
- 05How would my relative or our family raise a complaint, and how would we be kept informed of the response?
This was an unannounced inspection covering all five CQC questions; Safe, Effective, Caring and Well-led remained Good, while Responsive improved to Outstanding. This explanation was written from the published report of 13 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beck House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.