CQC report explained · a residential care home
What the CQC found at Beaufort View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were being followed, including safe visiting, social distancing, admissions, testing, cleaning and use of protective equipment.
- Effective?
- Good
- This area was not assessed during this targeted inspection.
- Caring?
- Good
- This area was not assessed during this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed during this targeted inspection.
- Well-led?
- Good
- This area was not assessed during this targeted inspection.
What inspectors found, September 2020
Inspected but not rated; inspectors found strong infection control arrangements during the coronavirus pandemic.
This was an announced, targeted inspection on 25 August 2020. Inspectors checked infection prevention and control measures as part of a coronavirus thematic review.
Inspectors were assured that the home was preventing infections from spreading. This included visitor arrangements, social distancing, safe admissions, use of protective equipment, testing, cleaning and the home’s infection control policy.
The home had detailed procedures for entering the building, increased cleaning of frequently touched surfaces and infection control stations on all floors. People were supported to stay in touch with relatives through video calls and socially distanced visits.
The service was inspected but not rated. This means the visit did not give an overall quality rating and did not assess all five areas of care.
Clear entry arrangements
The home had a detailed process for entering the building, including health questions, temperature checks and areas for putting on and removing protective equipment.
“There was an area for putting on and taking off Personal Protective Equipment (PPE), taking temperatures and asking questions about health and wellbeing.” from the report
Cleaning and hygiene
Cleaning had been increased for frequently touched surfaces, and handwashing and sanitising facilities were available throughout the home.
“Cleaning schedules had been increased to include frequent touch points throughout the home such as door handles and switches.” from the report
Staff training
Staff had up-to-date infection control training, with extra training on using protective equipment safely.
“Staff training in infection prevention and control was up to date and there had been additional training provided in how to use PPE safely.” from the report
Contact with relatives
The home helped people keep in touch with their loved ones through video calls and socially distanced visits.
“The home supported people to keep in touch with their loved ones by providing video calling and some 'drive by' visits to family using social distancing.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visiting arrangements changed since the inspection?
- 02How do you currently provide and check protective equipment for staff and visitors?
- 03How often are frequently touched surfaces cleaned now, and how is this recorded?
- 04How do you arrange testing for people living here and for staff?
- 05How will you help my relative stay in contact with family if visiting is restricted?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated in the other areas of care. This explanation was written from the published report of 3 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good, with Outstanding responsive care and inspectors finding kind, personalised support.
This was an unannounced comprehensive inspection. One inspector visited on 8 January 2019 and made telephone calls up to 15 January 2019. The inspector met six people, spoke with five people, relatives and staff, and reviewed care, medicines, recruitment and quality records.
The home was rated Good overall. Safe, Effective, Caring and Well-led were each rated Good. Responsive improved from Good to Outstanding. Inspectors found people were safe, treated with kindness and supported by staff who understood their needs, communication and preferences.
Inspectors especially praised the highly personalised support and meaningful activities. People were supported to develop independence, communicate in their own ways and take part in activities at home and in the community. One shortfall was identified because fluid records did not have target amounts, but the manager acted immediately to seek professional advice.
Personalised communication
Staff developed individual ways to communicate with people who could not communicate through speech. They used touch signals, objects, smells, music and other methods to help people understand what was happening.
“Staff excelled at the way they communicated with people.” from the report
Support with independence
People were supported to build skills, try new experiences and move towards more independent living where appropriate. Care plans focused on people's abilities and goals.
“There was a very strong focus on promoting people's independence” from the report
Kind and respectful care
Inspectors found a calm and friendly home where staff knew people well and supported them with dignity, privacy and compassion.
“There was a welcoming, friendly and calm atmosphere at the home.” from the report
Meaningful activities
Activities reflected people's interests and included time at home and in the local community. Staff supported people to enjoy music, clubs, live events and walks.
“People were supported to follow their interests and this meant they spent their time doing things they enjoyed both at home and in the community.” from the report
Fluid targets were missing
needs fixingWhere people's fluid intake was being recorded because of identified risks, staff totalled and reviewed it. However, there were no target amounts to compare the records against at the time of inspection.
“However, there was not a target amount of fluids for staff to review against.” from the report
- 01What fluid targets were agreed after the inspection, and how are staff now checking people's fluid intake?
- 02How will you keep my relative's communication plan up to date as you learn more about how they communicate?
- 03What personalised activities and community outings would be available for my relative?
- 04How are relatives involved when care plans and people's wishes are reviewed?
- 05How would you support my relative during a hospital admission or other major change in their needs?
This was an unannounced comprehensive inspection covering all five CQC questions; Responsive improved to Outstanding while the other four ratings remained Good. This explanation was written from the published report of 7 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beaufort View
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- October 2013
Registered with the Care Quality Commission on 21 October 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.