CQC report explained · a residential care home
What the CQC found at Beau Sejour Care Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The inspection looked at infection prevention and control. Inspectors were assured about PPE, testing, social distancing, admissions, hygiene and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection, although the report describes efforts to support people's wellbeing and contact with loved ones.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection, although the report describes adapted routines, activities and celebrations.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, January 2021
Beau Sejour Care Services was inspected but not rated; inspectors were assured about infection prevention and control during the COVID-19 outbreak.
This was a targeted, announced inspection on 9 December 2020. It looked only at infection prevention and control because the home had experienced a coronavirus outbreak.
Inspectors were assured that the home used protective equipment safely, followed social distancing and shielding rules, arranged testing, and kept its infection control policy up to date.
The report also describes support for people's wellbeing during restrictions. Staff kept in touch with families, adapted activities, supported nutrition and hydration, and helped people during a temporary move to a COVID-19 setting.
The home was inspected but not rated. This means the report does not give an overall rating or a rated judgement for the five main areas of care.
Infection control
Inspectors were assured that the home had suitable arrangements to prevent and manage infection, including safe PPE use, testing and hygiene.
“We were assured that the provider was using PPE effectively and safely.” from the report
Keeping people connected
Staff stayed in contact with relatives and continued to mark important occasions despite the restrictions.
“Staff have stayed in regular contact with people's loved ones and made sure that key events such as birthdays, Easter and Christmas are still celebrated.” from the report
Support during an outbreak
The management team reviewed what had happened after an isolation period, and staff continued supporting people after their temporary relocation.
“Following the end of the isolation period, all the staff were encouraged, by the management team, to contribute to a de-brief and reflection session.” from the report
Nutrition and hydration
After people lost weight during the outbreak, the home sought professional dietary advice and put measures in place to support eating and drinking.
“Dietary input had been sought immediately from professionals and measures put in place to ensure good levels of nutrition and hydration.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current infection prevention and control policy, and how is it checked?
- 02How would visits and contact with relatives be managed during any future outbreak?
- 03How does the home monitor people's weight, nutrition and hydration now?
- 04What activities and support are available if people cannot attend their usual day centre?
- 05What was the home's most recent full inspection rating, since this inspection was targeted and not rated?
This was an announced targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 26 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good, with Outstanding responsiveness; inspectors found safe, kind and personalised care, while earlier fire risk assessments had not been fully suitable.
This was an unannounced inspection on 27 November 2019. One inspector spoke with people, staff, health and social care professionals and a relative. Records about care, medicines, training, meetings and quality checks were also reviewed.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Responsive was rated Outstanding. Inspectors found enough staff, safe medicines practice, skilled support, respectful relationships and good links with health professionals.
Inspectors particularly praised how the home supported people to make choices, take part in community life and receive highly personal end of life care. The previous overall rating was Good, and the four Good question ratings stayed the same. Responsive improved from Good to Outstanding.
Personalised support
Care plans were individual and changed as people's needs and wishes changed. Staff supported people in the way that suited them.
“People received exceptionally personalised care and support that took account of their individual preferences and personal circumstances.” from the report
Activities and choice
People were supported to live an ordinary life, use the local community and choose activities suited to their abilities and preferences.
“This showed that people were considered as individuals and supported to live the way they wanted.” from the report
End of life care
Inspectors found thoughtful support at the end of a person's life, including emotional and spiritual support for the person, relatives and others living in the home.
“The care and passion to get it right for this individual shone through.” from the report
Staffing and relationships
There were enough permanent staff with suitable skills and experience. Staff knew people well and had time to provide personal care.
“There were enough suitably experienced, skilled and qualified permanent staff deployed to meet people's individual support needs.” from the report
Fire risk assessments
minorTraining suggested that the home's earlier fire risk assessments may not have been fully suitable. The fire service was contacted and a more robust assessment was developed.
“The deputy manager had attended a fire training session with a local care provider association which indicated the home's fire risk assessments may not have been totally suitable.” from the report
- 01What changes were made after the fire service inspection and the new fire risk assessment?
- 02How would you create and review a personalised care plan for my relative?
- 03How would you adapt activities if my relative did not want to attend busy places or go out?
- 04How would you support my relative's communication needs, including the use of pictures, gestures or technology?
- 05How are medicines checked and what would happen if a medicines error occurred?
This was an unannounced inspection covering all five CQC questions and both the premises and care provided; the inspection was based on the previous Good rating. This explanation was written from the published report of 19 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beau Sejour Care Services
3 rated inspections over 5 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 2 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
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