CQC report explained · a residential care home
What the CQC found at Beatrice House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infection through visiting procedures, PPE, testing, cleaning, social distancing and outbreak planning.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection control arrangements during the COVID-19 pandemic.
The inspection took place on 17 March 2021. It was an announced, targeted inspection focused on infection prevention and control in response to the coronavirus pandemic.
The home supported up to three people with a learning disability and/or autistic spectrum disorder. Two people lived there at the time. Inspectors found visiting arrangements, PPE, testing, cleaning and staff training were in place.
Inspectors were assured that the home was managing infection risks, including admissions, social distancing, hygiene and possible outbreaks. The home was inspected but not rated, so this report does not give an overall quality rating.
Visiting arrangements
The home had procedures to reduce the risk of infection from visitors. A nominated relative could book a visiting slot in line with government guidance.
“A nominated relative could book a slot to visit their family member in line with the new government visiting directive.” from the report
PPE and testing
PPE was available and staff wore it in line with current guidance. Staff were tested three times a week and people living at the home every 28 days.
“Staff had received a range of training in Infection Prevention Control (IPC) procedures that included, COVID-19 awareness, donning and doffing and testing processes.” from the report
Clean premises
Inspectors found the home clean and hygienic, with detailed cleaning maintained.
“The premises were clean and hygienic. In-depth cleaning was maintained.” from the report
Up-to-date infection policy
The infection prevention and control policy was reviewed regularly, and COVID-19 guidance was updated when needed.
“The IPC policy was reviewed regularly. COVID-19 specific guidance for staff was updated as the need arose.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visiting procedures changed since this March 2021 inspection?
- 02How often are staff and people living at the home tested now?
- 03How do you manage a new admission or someone returning from hospital?
- 04How do you keep the infection prevention and control policy up to date?
- 05What recent inspection or assessment covers care quality outside infection control?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the other four key questions were not assessed and the service was not rated. This explanation was written from the published report of 2 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced, planned inspection on 13 August 2019. One inspector observed care, spoke with staff and a relative, and checked care, medicines, recruitment and management records.
The home was supporting two people with learning disabilities and could support up to three. Inspectors found enough staff, safe medicines practice, suitable training and good arrangements for managing risks and safeguarding people.
Staff knew people well and supported their choices, communication, independence, activities and healthcare. The home was clean, complaints had been investigated, and quality checks were in place.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published in February 2017, had also rated the service Good.
Personalised support
Staff knew people's routines, preferences and goals. Care plans included individual information and staff allowed people appropriate control over their daily lives.
“Records held individualised information about people's likes and dislikes.” from the report
Safe staffing and medicines
There were enough staff, recruitment checks had been completed, and medicines were stored and administered safely.
“Records indicated that medication had been given as prescribed.” from the report
Activities and community access
People took part in activities suited to their interests, including local outings and a five-day holiday.
“People had also recently been taken on a five-day holiday to Wales and we saw pictures of people enjoying the activities on offer during their trip.” from the report
Open management
The registered manager was described as approachable and used audits, feedback and staff meetings to monitor and improve the service.
“The registered manager had systems in place to monitor the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staff recognise and respond to my relative's non-verbal choices, distress and consent?
- 02How will you support my relative to build independence in everyday tasks?
- 03What activities and community outings would be available to my relative based on their interests?
- 04How would you manage my relative's specific health needs, including epilepsy or dietary needs if relevant?
- 05How are relatives told about complaints, incidents and any improvements identified through audits?
This was an unannounced inspection covering all five key questions, but inspectors could not speak directly with people because they were unable to communicate verbally. This explanation was written from the published report of 10 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beatrice House
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- September 2011
Registered with the Care Quality Commission on 7 September 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,230 a week. 88 can care for a couple. 10 years' experience on average.
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