CQC report explained · a residential care home
What the CQC found at Beane River View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, supporting testing, following social distancing rules and managing infection outbreaks. They also found the home clean and hygienic.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured that infection prevention and control measures were in place during a COVID-19 outbreak.
This was an unannounced, targeted inspection on 27 January 2021. It looked at infection prevention and control because the home had a coronavirus outbreak.
Inspectors found good infection control arrangements. Visitors were screened and given protective equipment. Staff used protective equipment and hand hygiene correctly. The home was clean, with cleaning schedules, daily checks and regular infection control audits.
Visits were temporarily suspended during the outbreak. The home had created a separate visiting room and planned to restart limited, appointment-only visits after the outbreak. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor infection checks
Visitors were screened on arrival and given guidance and protective equipment. Handwashing facilities and alcohol gel were available.
“Visitors were received into the reception area on arrival where they were provided with guidance, personal protective equipment (PPE) and health screening was completed.” from the report
Clean environment
The home had cleaning schedules, daily building checks and regular infection prevention and control audits.
“The service was clean and hygienic. Comprehensive cleaning schedules were in place, with tasks methodically completed throughout the service.” from the report
Staff infection controls
Staff had designated areas for putting on and removing protective equipment. Inspectors saw good hand and respiratory hygiene and compliance with the safety measures.
“Staff were seen to be practicing good hand and respiratory hygiene, maintaining social distance and adhering to the PPE guidance and protective measures in place.” from the report
Planned visiting room
The home had adapted a communal area into a separate visiting room with a window and intercom. Visits were planned to be limited and by appointment after the outbreak.
“The service had adapted a communal space into a visiting room for people and their relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently arranged, and are they still limited to appointments?
- 02How does the home manage COVID-19 or other infection outbreaks now?
- 03How are people living in the home and staff supported with infection testing?
- 04How often are cleaning schedules, building checks and infection control audits reviewed?
- 05What protective equipment and hand hygiene arrangements are currently available to staff?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated overall. This explanation was written from the published report of 3 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care, with some updating and redecoration still needed.
Two inspectors carried out an unannounced inspection on 11 December 2019. They spoke with people living at the home, relatives, staff and managers. They also reviewed care, medicines, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, well-managed risks, safe medicines practice, suitable training and detailed care plans.
People and relatives described staff as kind and caring. Activities had improved, and people were supported with food, healthcare, communication, choice and independence. The building was clean, but needed updating and redecoration in places.
Enough staff
Inspectors found enough staff to care for people safely. Agency staff were used only as a last resort.
“Rotas and records confirmed there were always enough staff on duty to care for people safely.” from the report
Kind and respectful care
People and relatives were positive about the care. Staff knew people well and supported their privacy, choices and independence.
“People received consistent care from a consistent team of staff who they had got to know well.” from the report
Personalised care plans
Care plans had been improved since the previous inspection. They contained current information and showed people's involvement.
“Care plans contained detailed current information and there was evidence of people's involvement.” from the report
Stronger management oversight
Management systems had improved, including quality checks and an action plan. Staff said they felt supported.
“Quality assurance systems had been developed which enabled them to monitor the quality and safety of the service much more robustly.” from the report
Building needs updating
minorAlthough the home was clean and had no bad smells, inspectors saw areas that needed updating and redecoration.
“However, we observed the building to be in need of some updating and redecoration in places.” from the report
- 01Which parts of the building need updating or redecorating, and what is the timetable for this work?
- 02How do you make sure care plans remain current when a person's needs change?
- 03What activities are available for people who prefer individual interests rather than group activities?
- 04How are medicines records audited, and what happens if an error or missed dose is found?
- 05How are people and relatives involved in reviewing the home's action plan and improvements?
This was an unannounced planned inspection covering the home, the care provided and all five CQC questions, following the previous Requires improvement rating. This explanation was written from the published report of 17 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beane River View
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Requires improvementdown from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.