What the CQC found at Beaman House

Inspectors found enough staff to meet people's needs. Recruitment checks were completed, and staff received induction, supervision and training.

“There were enough staff on shift with the appropriate levels of skill, experience and support to meet people's needs and provide effective care.” from the report

People were comfortable with staff, who respected privacy and dignity. Staff supported everyday choices, independence and contact with relatives.

“Staff supported people with kindness and in a caring way.” from the report

People took part in activities they preferred, including day centre activities, trips and household tasks. Staff supported people to choose how they spent their time.

“People were able to take part in individual leisure activities according to their preferences.” from the report

The medicine records inspected were complete, and staff had training and competency checks. Staff also used protocols for medicines prescribed when needed.

“We looked at two people's medicine administration records (MAR) and found these had been completed as required by staff.” from the report

The steep, curved staircase had not been risk assessed for three people who used upstairs bedrooms. The manager agreed to update mobility assessments.

“The use of the staircase had not been risk assessed by the manager for the three people who had first or second floor bedrooms in the home.” from the report

One care plan was less detailed and on an older format. Mental capacity assessment care plans and other updates were described as work in progress, with completion expected by the end of November 2018.

“The manager told us that mental capacity assessment care plans relating to people's general care and support at Beaman House were 'work in progress,' and would be completed by the end of November 2018.” from the report

Some staff training had expired during 2018 and other refresher training was due soon. The manager said further sessions had been planned.

“Some staff training had expired during 2018 and others were very close to dates identified as when refresher sessions were due.” from the report

The manager had been running the home without being registered with CQC for this service because an earlier application had been rejected as incomplete. A new application was submitted during the inspection.

“The present manager thought they were registered with us to manage Beaman House.” from the report

Some pipework was not fully boxed in, and a shower-room grab handle was badly corroded. Immediate steps were taken over the lounge, and replacement work was planned.

“However, some of the pipework had been left covered in the meantime, which posed potential risks of harm.” from the report