CQC report explained · a nursing home
What the CQC found at Beaconville Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2018
Rated Good; inspectors found exceptionally personalised dementia care, with responsive support rated Outstanding.
The inspection took place on 29 and 30 May 2018. The first day was unannounced. Inspectors observed care, reviewed records and spoke with people, relatives, staff and health professionals.
The home supported 32 people and specialised in nursing care for older people living with dementia. Inspectors found enough suitable staff, safe medicines practice, clean premises and good support with health, food and drink.
Care was kind, respectful and highly personal. Staff knew people well and adapted support to their communication, interests and past lives. Activities were varied and included one-to-one support. The responsive rating improved from Good to Outstanding.
The overall rating remained Good, as did Safe, Effective, Caring and Well-led. The report identified some improvements needed in mental capacity records and the condition of some carpets and paintwork.
Personalised dementia care
Staff understood people's individual histories, communication and behaviour. They adapted care to help people feel settled, valued and independent.
“People received care and support in an exceptionally personalised way.” from the report
Kind and respectful staff
Inspectors saw warm interactions and staff responding calmly when people became anxious or distressed. Support was provided in a way that protected dignity.
“Staff showed patience and understanding when supporting people and they did so in a way that promoted their independence, choice and dignity.” from the report
Meaningful activities
Activities reflected people's previous interests, skills and lives. They included group sessions, one-to-one activities and sensory support.
“The activities were numerous and varied and had been developed around the interests of each person living at the home.” from the report
Family involvement
Families were involved in care planning and invited to activities and regular support meetings. The home also helped relatives understand dementia and changes in their family member's needs.
“People's families and friends were included in every aspect of life at Beaconville.” from the report
Stable leadership
Inspectors found experienced management, a stable staff team and good communication. Staff felt supported and quality audits were completed regularly.
“The registered manager and management team at Beaconville were experienced and skilled and provided stable, consistent leadership.” from the report
Mental capacity records
needs fixingMental capacity assessments were not always linked to a specific decision. The registered manager recognised this and was reviewing the assessment and best-interests paperwork.
“However, we saw mental capacity assessments were not always decision specific.” from the report
Worn parts of the building
minorSome carpets were worn and stained and some paintwork was marked. The manager knew about this and an ongoing refurbishment programme was in place.
“However, we saw that some carpets were worn and stained and some paintwork was marked.” from the report
- 01How are mental capacity assessments now made specific to each decision, and how are families involved in best-interests decisions?
- 02Which carpets and areas of marked paintwork have been refurbished since the inspection?
- 03How many nurses and care staff are usually on duty during the day and overnight?
- 04How would you use my relative's past interests, skills and routines to plan meaningful activities?
- 05How can relatives take part in care planning, family meetings and the monthly support group?
This was a planned inspection of the overall service and all five quality questions, with the first day unannounced. This explanation was written from the published report of 5 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beaconville Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 2 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.