What the CQC found at Beacon House

Staff understood people's preferences and relationships well. They encouraged people to make choices and take responsibility for their own lives.

“People were cared for by staff that knew people's individual preferences very well and valued their relationships.” from the report

Staff worked with people and professionals to help people express their views in ways that suited them.

“Staff were exceptional at helping people to express their views, so they could understand things from their point of view.” from the report

Each person had activities based on their own interests. Staff supported trips, hobbies, community activities and the development of new skills.

“Activities were individualised and each person had their own activity timetable in place which was based on their own likes and preferences.” from the report

Risks were assessed in a way that helped people stay safe while continuing activities and developing independence.

“People had a wide range of risk assessments in place relating to their day to day living skills, hobbies and activities.” from the report

The manager said group resident meetings did not always work well, so one-to-one meetings were used instead. Ask how the home makes sure every person can share their views.

“Although group resident meetings were held the unit manager told us these were not always effective” from the report