CQC report explained · a residential care home
What the CQC found at Beach View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Risks linked to the building work had not all been assessed or controlled. Inspectors also found an unsecured entrance, hot water that could cause scalding and one call bell out of reach.
- Effective?
- Good
- People had thorough assessments before moving in. Staff were trained and supported, and people's healthcare, eating and drinking needs were well managed.
- Caring?
- Good
- Staff were kind, patient and respectful. People and relatives were involved in care decisions, and privacy and dignity were maintained.
- Responsive?
- Good
- Care plans described people's needs and preferences in detail. Activities were limited by the refurbishment, but staff provided one-to-one support and helped people keep in touch with family and friends.
- Well-led?
- Good
- The home had experienced leadership and regular checks on quality and safety. Managers used audits, incident reviews and an improvement plan to monitor and improve the service.
What inspectors found, March 2020
Rated Good overall; inspectors found kind, personalised care, but safety risks from building work had not been fully controlled.
This was the home's first inspection. It was unannounced and took place on 6 February 2020. The inspector spoke with people, relatives and staff, and reviewed care plans, medicines records, recruitment and quality records.
The home was being refurbished and had six people living there at the time. Inspectors found that some environmental risks were not fully assessed. Doors were not secure and two hot water outlets could have caused scalding. The manager acted straight away to reduce these risks.
The other areas were rated Good. Inspectors found enough staff, safe medicines management, skilled staff, kind care, personalised support and strong leadership. The overall rating was Good, but Safe was rated Requires Improvement.
Kind and respectful care
People described staff as kind and caring. Inspectors saw staff treating people patiently and sensitively, including during personal care.
“We observed staff treating people with patience, kindness and anticipating their needs.” from the report
Personalised care plans
Care plans recorded detailed preferences and daily support needs. Staff knew people's routines, histories and choices.
“Care plans comprehensively documented people's care and support needs.” from the report
Medicines managed safely
Inspectors found that medicines were given as prescribed, stored properly and checked through stock controls and staff competency assessments.
“People received their medicines as prescribed and medicines were managed safely.” from the report
Strong management checks
Managers used audits and reviews to monitor medicines, cleaning, infection control, health and safety, accidents and incidents.
“There was a robust quality assurance system in place.” from the report
Risks during refurbishment
seriousThe risks created by the building work had not all been assessed or reduced. Inspectors found that an entrance and a back door were unsecured, allowing people to enter without being challenged.
“However, some risks from the environment had not been fully assessed and placed people at potential risk of harm.” from the report
Hot water and call bell checks
needs fixingTwo hot water outlets had readings high enough to create a scalding risk. One person also said their call bell was sometimes difficult to use because it was not within reach.
“One person's call bell was not within reach and they told us they sometimes struggled to alert staff.” from the report
Limited activities during building work
minorOrganised activities were limited while refurbishment was taking place. Staff provided one-to-one time and activities in people's rooms instead.
“Activities were limited due to the ongoing building works but suitable one to one provision had been made.” from the report
- 01Has the refurbishment finished, and have all risks from the building work now been assessed and controlled?
- 02What checks are now made to ensure entrances and contractor access points are secure?
- 03Have the two hot water outlets been fitted with temperature-limiting valves, and how are hot water temperatures checked?
- 04How does the home make sure every person's call bell is within reach at all times?
- 05What activities are currently available while the refurbishment programme is completed?
This was an unannounced planned first inspection covering all five key questions, the premises and the care provided. This explanation was written from the published report of 7 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beach View
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2020Goodcurrent ratingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 15 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.