CQC report explained · a residential care home
What the CQC found at Beach House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2020
Beach House was inspected but not rated; inspectors were assured that infection control measures were keeping people safe.
This was an announced, targeted inspection on 13 August 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found clear visitor guidance, masks at the entrance, handwashing arrangements and separate areas for putting on and removing protective equipment. They were also assured that the home was using protective equipment safely, following social distancing rules and accessing testing.
People who had to self-isolate were given one-to-one support and creative activities. Staff also helped people continue important routines and enjoy garden activities and family visits.
The home was inspected but not rated. This means the report gives evidence about infection control, but does not provide a full quality rating for the service.
Clear visitor arrangements
Visitors were given detailed information about how to keep themselves and people living at the home safe.
“There was clear, detailed written guidance and information available for all visitors on entry to the service so they could understand what was required of them during their visit to ensure their own and people's safety.” from the report
Strong infection controls
Inspectors found masks, handwashing arrangements, separate protective equipment areas, cleaning schedules and a named infection control lead.
“Stringent cleaning schedules for the whole home were in operation and the provider had nominated a lead Infection Prevention and Control member of staff.” from the report
Support during isolation
People who had to self-isolate received one-to-one time and activities designed to prevent them being socially excluded.
“Staff ensured people were provided with dedicated one to one time with staff who used the time creatively to ensure people were not socially excluded, or left for long periods on their own during their time in isolation.” from the report
Maintaining activities and contact
Staff created alternatives to activities affected by lockdown and provided a comfortable outdoor area for family visits.
“A gazebo and garden furniture had been purchased which provided a comfortable area for family visits.” from the report
Further development identified
minorThe provider was signposted to resources to develop its infection prevention and control approach. The report does not say what specific improvement was needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes were made after the provider was signposted to resources to develop its infection prevention and control approach?
- 02How are visitors currently given guidance, provided with protective equipment and supported to wash their hands?
- 03How are people supported if they need to self-isolate, including their access to activities and one-to-one time?
- 04How are family visits currently arranged and kept safe?
- 05What are the home's current arrangements for testing people living there and staff?
This was a targeted inspection of infection prevention and control measures only; the other areas and ratings were not assessed. This explanation was written from the published report of 21 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2018
Beach House was rated Good overall; inspectors found safe, kind and person-centred care with no serious risks or concerns.
This was a comprehensive inspection on 15 and 16 November 2018. The first day was unannounced. One inspector met all six people living at the home, spoke with relatives, staff and health professionals, and observed care.
Inspectors examined three people's care records, all medicines records, staffing, training, recruitment, premises, complaints and quality checks. They found appropriate staffing, safe medicines practice, suitable training and good support for people's health, choices and independence.
People enjoyed living at the home. Staff knew them well, supported activities and community visits, and treated people with kindness, dignity and respect. Communication with families and health professionals was described as good.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at the previous inspection in May 2016, so the overall rating stayed the same.
Safe medicines practice
Medicines records were complete and stock records matched the medicines held. Staff had up-to-date medicines training and knew how to recognise when people might need pain relief.
“We reviewed the medicine administration records (MARS). These were fully completed with no gaps or omissions in recording.” from the report
Skilled staff
Staff received core and specialist training, including training for epilepsy and swallowing difficulties. Inspectors found staff knew people and their health needs well.
“Staff received training in specific subjects such as dysphagia and epilepsy in time for them to put their learning into practice effectively” from the report
Kind and respectful care
Staff communicated in ways people preferred and supported privacy, dignity and independence. Relatives and health professionals described the atmosphere as warm and welcoming.
“There was a friendly, warm, relaxed atmosphere at the home.” from the report
Good activities and community life
People took part in varied activities, hobbies, day centres and trips. These included shopping, cultural visits, family contact and an overnight trip to Wales.
“People were supported to take part in a range of varied and interesting hobbies, activities and day centres to maintain their independence” from the report
Strong management checks
The home used regular audits, meetings, surveys and out-of-hours checks to monitor the service. Inspectors found that identified shortfalls were acted on.
“A range of audits to assess the quality of the service were regularly carried out.” from the report
Inspectors raised no specific concerns in this report.
- 01Has the additional staff member the home was recruiting been appointed, and how are sickness and annual leave covered now?
- 02How is specialist training kept up to date for people with epilepsy, swallowing difficulties and other specific health needs?
- 03How is the new health passport being used when someone goes to hospital or another service?
- 04How are people's views and families' views gathered and acted on since the last satisfaction surveys?
- 05How does the home make sure activities and community visits continue to match each person's interests and choices?
This was a comprehensive inspection covering all five CQC areas, including care, medicines, staffing, premises, records, complaints and management systems. This explanation was written from the published report of 12 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beach House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 24 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.