CQC report explained · a residential care home
What the CQC found at Beach House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed, while people were supported to take positive risks. Inspectors found safe staffing, recruitment, medicines management, financial arrangements and building checks.
- Effective?
- Good
- Staff were trained and knew people's needs. People received personalised support with their health, nutrition and mental health, with input from health professionals.
- Caring?
- Good
- People described staff as kind and respectful. Inspectors found that privacy, dignity, choice, communication and relationships with family and friends were supported.
- Responsive?
- Good
- Care plans were individual and people helped decide what they contained. People had activities, support to build confidence and ways to raise concerns or make complaints.
- Well-led?
- Good
- The registered manager and staff had clear values focused on independence and inclusion. Audits, feedback, incident reviews and partnership working were used to monitor and improve the service.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
This was an unannounced inspection on 31 May 2018. Two inspectors spoke with seven people, a relative, staff and the registered manager. They also reviewed care plans, medicines records, staff records, complaints, audits and other documents.
The home supported eight people living there and two people living in their own flats who received personal care. Inspectors found that people felt safe, staff knew them well and there were enough staff. Medicines, finances, recruitment and the building were managed safely.
People were involved in decisions about their care and were supported to be independent. Inspectors found kind relationships, personalised support, regular activities and good links with health professionals. The home was clean, homely and well managed.
The overall rating was Good, and each of the five areas was also rated Good. The previous inspection had also rated the service Good, so the rating remained unchanged.
Independence and choice
People were supported to make decisions, manage some aspects of their care and take reasonable risks without unnecessary restrictions.
“People were encouraged to take positive risks to increase their independence and control over their lives.” from the report
Kind relationships
Inspectors found a warm atmosphere where staff knew people well, respected their privacy and treated them with dignity.
“The atmosphere at Beach House was warm and relaxed, people looked happy and relaxed in the company of staff and they laughed and joked together.” from the report
Personalised support
People helped plan their care and were supported with their physical and mental health, activities and personal goals.
“People were involved in planning their care and discussed their physical and mental health, their levels of independence and their goals” from the report
Strong leadership
The home had experienced leadership, regular checks and positive links with health and social care organisations.
“The registered manager continued to have clear oversight of the quality of service being provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether my relative's mental health, physical health and communication needs can be supported here?
- 02How do you decide when a person can manage their own medicines, and what checks are made when staff provide support?
- 03How many staff would normally be on duty, and how would you cover sickness or support needed for appointments and outings?
- 04How are people and their relatives involved in writing and reviewing care plans?
- 05What activities and community opportunities would be available for my relative, and how would their choices be respected?
This was an unannounced inspection of the care home and the personal care provided to two people living in their own flats, covering all five CQC questions. This explanation was written from the published report of 3 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Beach House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Registered with the Care Quality Commission on 6 December 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.